What are the responsibilities and job description for the Restaurant Lounge Attendant position at Four Seasons?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The Four Seasons Private Residences Los Angeles is a 12-story tower comprising 59 custom for-sale homes with outstanding views of the surrounding Beverly Hills neighborhood and Hollywood Hills. Operated by Four Seasons, our homeowners experience best in class amenities, including a courtyard pool and private cabanas, IMAX Theatre and Lounge, a fully equipped fitness center with climate-controlled studio, and a Resident’s Lounge offering a Food and Beverage program throughout the day. Our team will provide thoughtful, intuitive, and dedicated service to our homeowners, who will either live full time in the building, or from time to time as their travels bring them to LA. As part of the residence team in a Four Seasons standalone residential property, you will have a unique opportunity to define and establish the operating model for stand-alone Four Seasons Private Residences. It is anticipated that we will be able to create unique opportunities to deliver service excellence, but this will require agility and flexibility in our roles in the service of our homeowners.About the role
At Four Seasons Private Residences Los Angeles, the Restaurant Lounge Attendant provides an expertly served beverage and dining experience; anticipating the residents’ and their guests’ needs, and is an expert on the menu options ; and delivering memorable experiences through genuine connections and personalization.
What you will do
Offer residents an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism, and friendliness.
Anticipate and service of residents’ requirements before requests are necessary.
Serve and clear food and beverage items in an unobtrusive and professional manner.
Utilize a "Captain's Pad" correctly and for the sake of communication.
Complete opening and closing side work as assigned and have all tables set according to standard.
Present menus and explanations for all menu items as well as specials of the day.
Present children's menus, when appropriate, and describe specials and Alternative Cuisine.
Offer suggestions for alternatives upon resident request.
Utilize the computer system ringing up sales, printing checks, closing checks, and completing closing readings.
Carry trays, bus, and reset tables with linen, china, glass, and silver.
Ascertain a guest's satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved.
Handle a guest walk out.
Report any accident immediately, no matter how minor, to a manager.
Recognize and address potential intoxicated disruptive or undesirable guests.
Respond properly in any building emergency or safety situation.
Perform other tasks or projects as assigned by management and staff.
What you bring
Excellent reading, writing and oral proficiency in the English language.
1-2 years food and beverage serving and/or related food and beverage experience.
Excellent knowledge of food, preparation, and wines.
What we offer:
Hourly Rate: $28.50
401(k) Retirement Savings Plan
Excellent training and development opportunities
Exclusive discount and travel programs with Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Schedule & Hours:
F ull Time
Early mornings, days, evenings, and weekends
Salary : $29
