What are the responsibilities and job description for the Security Officer- Overnight position at Four Seasons?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.About the Role:
Four Seasons Hotel and Private Residences New Orleans is seeking a Security Officer- Overnight shift to join our dynamic Security Team. The Security Officer forms part of the Security Team who is responsible for providing a safe and secure environment throughout the Hotel . They will maintain strategic oversight of every aspect of the Hotel’s physical security and safety for Guests, Residents and Employees. The Security Team is available 24-hours a day.
What you will do:
Responsibilities I nclude ( but are not limited to ) :
Assist Hotel team with responsibility to ensure the protection of guests, residents , and associates; their property, Hotel property, building and grounds. Enforce Hotel rules, regulations, and policies as well as the departments’ rules, policies and standards.
Promote safety awareness and enforcement throughout the Hotel to reduce accidents and loss by providing training as required.
Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
Patrol building noting and correcting safety, security, and fire hazards. Able walk /run upstairs carrying a fire extinguisher.
Implement all policies and procedures regarding security and safety.
Share duties in Coordination Office with emergency and department phone monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
Respond properly in any hotel emergency safety situation.
Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Promotes loss prevention through training and awareness throughout the building to reduce claims.
Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants and workers, whether over the phone or in person.
Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.
Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
Works harmoniously and professionally with co-workers and supervisors.
What you bring:
At least 2 years of security detail experience, preferably in a luxury hotel or resort.
The candidate will have excellent written and verbal communication skills and guest service skills with the ability to interact cordially and communicate with the public.
Candidates must have the ability to compose accurate records and reports, operate radio, telephone, CCTV camera systems and computer equipment. Must have a flexible schedule and be able to work overnight shifts, weekends and holidays.
Previous Security experience.
Excellent personal presentation and interpersonal skills
CPR and First-Aid certification.
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
Ability to operate all computer equipment necessary to perform the job; knowledge of Opera, Microsoft Office Suite, and HotSOS preferred/is a plus.
Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
Ability to lift, carry, and move up to 50 lbs.
What we offer:
Comprehensive compensation package including competitive wages and medical benefits and 401k company matching program
Paid time off including Vacation Pay and Sick Pay
Complimentary employee meals prepared by the Four Seasons Culinary Team
Complimentary dry cleaning of employee uniforms
Discounted parking
Schedule & Hours:
This is a full-time position. Candidates must be available during overnight shifts, holidays and weekends. Candidates may be available to work mornings, evenings and nights.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
