What are the responsibilities and job description for the Turndown Attendant position at Four Seasons?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.About the Role
The Turndown Attendant provides a comfortable evening environment in Guest Rooms by cleaning and refreshing the room in the early evening and preparing the room for the guest to sleep in.
Essential Functions:
- Has a set number of occupied rooms to clean during a shift. Removes used towels and replaces them with clean ones from the Linen Closet. Wipes down any wet services in the bathroom. Folds any clothing left in room and places it in appropriate spot. Removes Room Service trays, dishes and carts to service landings. Closes drapes, reduces lighting, turn music on softly and prepares bed.
- Restocks used amenities such as shampoo, lotions, cotton balls, stationery and pens.
- Prepares unoccupied rooms for turndown for arriving guests.
- Performs full Room Attendant duties in occupied rooms and late check-out rooms when needed.
- Comply with Four Seasons’ Work Rules and Standards of Conduct.
- Work harmoniously and professionally with co-workers and supervisors.
Minimum Requirement
- Must be able to work all shifts including, AM's, PM's, weekends, and holidays.
- Be able to work in a standing position for long periods of time up to 8 hours a day.
- Ability to perform assigned duties with attention to detail, speed accuracy, follow through, and work with a minimum supervision.
- Ability to satisfactorily communicate in English.
- Ability to exert physical effort consistent with cleaning assigned rooms as per the hotel standards.
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 30 lbs.
- Previous experience in housekeeping is strongly preferred.
Benefits Four Season Employees Enjoy
- Competitive Employee Health, Basic Dental and Vision Insurance
- Complimentary Rooms Nights at Four Seasons
- Exclusive discount and travel programs with Four Seasons
- Vacation, Sick and Holiday Pay
- Paid Parental Leave
- 401k plan with match
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Inclusive and diverse employee engagement events all year-round.
- And so much more!
