What are the responsibilities and job description for the Gaming Support Technician position at Four Winds Casinos?
SUMMARY:
Responsible for production of name tags, badges, internal signs and any other related equipment used in the production of any of the aforementioned material. General maintenance of any related equipment acquired for the production of the above or any other material that can be produced by such equipment. Possesses good knowledge of various equipment and is accountable for safe and efficient operation of both manual and electronic types of the following equipment; pallet jack, forklift, and sign/engraving machines.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Production of name tags, badges, office name plates, internal signs and any other related materials.
- Diagnoses and repairs sign/engraving devices, including identification of specific parts.
- Demonstrates a thorough working knowledge of all processes, testing, software, and hardware setups of various aforementioned equipment.
- Communicates effectively with department and company personnel as well as vendors, ensuring proper equipment is ordered and received in a timely manner.
- Assists Gaming Technicians/Floor personnel as requested for guest service and other floor related matters.
- Performs excellent customer service at all times.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Promotes the following within the department and among all employees:
- Creates an atmosphere of fun for all casino guests.
- Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Operating knowledge of Microsoft Word, Excel, and Outlook required. Experience with inventory control systems.
EDUCATION and/or EXPERIENCE:
High school diploma or GED. Computer operation/knowledge and experience in machine operation preferred.
SPECIAL QUALIFICATIONS:
Possess knowledge of different Engraving machines (manual and electronic) and other related equipment to perform all of the aforementioned duties and responsibilities.
This position requires a Level 2 Gaming License.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:
Ability to apply common sense reasoning to variety of situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, intensity, contrast and all necessary components of video equipment.
The employee must regularly lift and/or move up to 75 pounds and occasionally 100 lbs., also will be required to regularly push, pull, and maneuver gaming devices, up to 100 pounds, for the purpose of installation, repair or maintenance. The employee may occasionally be required to climb a twelve (12) foot ladder.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing this job functions employee would regularly work near electrical and moving mechanical parts. The noise level in the work environment is usually moderate to loud. A casino environment is typically smoky.
