Locker Room Attendant

SUMMARY: 

The Locker Room Spa Attendant responsible for the smooth, efficient operation of the Locker Room and Pool Area. Provides a clean and safe spa experience. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Takes care of guest needs, ensuring that supplies are available and that the facilities are kept clean and in safe condition at all times.
• Monitors guests, ensuring their safety by showing them proper use of facilities; monitors guest use of facilities, making sure that guests do not endanger themselves with overuse of facilities (i.e., steam room, sauna, pools, etc.).
• Assist guests with their locker locks as needed. 
• Adheres to Four Winds Casinos standards for guest service
• Refers guest problems or complaints to supervisor according to guest problem resolution policy.
• Keeps a daily log of activities performed to ensure that the Locker Rooms are maintained to facility standards 
• Continually stock and upkeep lockers that have been used by guests in order to quickly assign to a new guest.
• Cleans all surfaces, showers stalls, restrooms and other areas in compliance with the facilities sanitation standards. 
• Folds and stocks towels, robes, sheets and other linens in the appropriate storage areas within the facility.
• Assist with moving dirty or clean linen, via rolling carts from the hotel’s laundry area.
• Monitors and maintains steam, showers, saunas, etc., notifies Maintenance when facilities need servicing.
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Performs other duties assigned by the Spa Manager, including stocking of treatment rooms, and other supplies when needed. 
• Must be alert to safety hazards to ensure guest safety and smooth operation of Locker Rooms.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The job duties referenced here may change from time to time.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) preferred.

SPECIAL QUALIFICATIONS:

Must possess a positive and cooperative attitude, be able to work with a variety of people, and remain calm under pressure.  Must be able to perform a variety of responsibilities, including guest service, cleaning, and maintenance of Locker Rooms

This position requires a LEVEL 4 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. 

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.  The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.   

The employee is regularly required to lift, push, pull and/or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Applicant must successfully complete screening for essential job functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly exposed to risk of exposure to cleaning and other chemicals used for services and in the maintenance of the property.

The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.  A casino environment is typically smoky.