What are the responsibilities and job description for the Patient Financial Counselor position at Four Winds Health?
Job Description
Job Description
Schedule will be either Tuesday-Saturdays or Wednesday-Sundays (hours on weekdays 12 : 00 pm - 8 : 00 pm and weekend days 9 : 00 am - 5 : 00 pm).
The Patient Financial Counselor is responsible for proactively contacting patients that have been seen in WellStreet clinics to resolve a patient owed outstanding balances prior to sending accounts to an external collection agency. This role requires excellent communication and negotiation skills, attention to detail, and ability to work in a fast-paced environment.
Duties and Responsibilities
Patient Financial Services (PFS)
Contact patients via phone, email, text, and mail to resolve patient owed outstanding balances.
Utilize EMR system to review and update patient information. Maintain accurate records of patient interactions.
Understanding of insurance contractual agreements & communicating to patients their responsibility
Research and resolve billing discrepancies and patient inquiries.
Identify and escalate complex accounts to supervisor / manager.
Negotiate payment arrangements and settlements with guarantor / patient.
Process payments and update patient records.
Interfacing with clinic staff on patient billing issues
Meet or exceed productivity and quality standards.
Support all other functions of the Revenue Cycle Team
Minimum Qualifications
1 years of experience in patient billing, patient calls, and collections
1 years of experience in understanding the policies of insurance companies and how they impact the patient
Motivated, dependable, and flexible with the ability to handle periods of stress and pressure
High School diploma or equivalent
Required Skills
Attention to detail, critical thinking, and problem-solving skills
Strong written and verbal communication
Knowledge of company policies
Time management and organizational skills
Ability to maintain a consistent teamwork mentality
Computer and MS Office Skills (Familiar with Excel)
Experience with electronic health records (EMRs) and patient engagement platforms.
Strong interpersonal skills and ability to hold others accountable
Ability to motivate, support, and create positive work environment
Extremely organized with a strong attention to detail
Recommended Skills for Success
Experience in handling high volume patient phone calls with patience and continuity
Ability to be patient, understanding, and empathetic while maintaining the collections approach
Knowledge of insurance payers, insurance verification, the AR / revenue billing lifecycle and appealing denied claims
Energy, enthusiasm, and the ability to work under pressure in a high volume, fast paced, start-up environment
Ability to work within a team environment and maintain a positive attitude
Excellent documentation, verbal, and written communication skills as it relates to patient responsibility and collecting patient balances
Ability to communicate directly with patient while handling conflict in a professional manner
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