Fourlane, Inc. is hiring : Senior Audio-Visual Support Technician in Wilmington

Boston, MA, 300 Ballardvale St, Wilmington, Massachusetts, United States of America Req #11430

Thursday, February 13, 2025

At AVI, we live and breathe technology. It’s just part of our DNA. We’re deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, healthcare, education, and entertainment.

The role of Senior Audiovisual Support Technician will be dedicated to one of our key Enterprise customers. The primary responsibilities include providing advanced AV support, overseeing technical operations, and serving as a point of escalation for complex AV issues.

What You’ll be Doing :

We are seeking a proactive and detail-oriented Senior Audiovisual Support Technician to join our technical support team. The ideal candidate will be responsible for providing intermediate to advanced AV support, troubleshooting, and setup for events, meetings, and daily operations. This role involves not only troubleshooting but also designing and optimizing AV setups for events, large meetings, and specialized presentations. As a senior technician, you will mentor junior staff, collaborate with various departments, and ensure the seamless integration and performance of audiovisual systems.

• Advanced AV Setup & Operation : Manage and configure AV systems for large-scale events, meetings, and specialized projects, including high-end audio systems, multi-camera video conferencing setups, and integrated control systems.
• Troubleshooting & Issue Resolution : Serve as the escalation point for Level 1 AV Technicians, providing in-depth troubleshooting and problem-solving for complex audiovisual issues, including equipment failure, software integration problems, and networked AV systems.
• System Optimization : Evaluate and improve the performance of AV systems by identifying and implementing enhancements, such as upgrading equipment, optimizing signal flow, and improving room acoustics or video quality.
• Mentorship & Training : Provide guidance, training, and technical support to Level 1 AV technicians, ensuring they are developing the skills necessary for effective problem-solving and AV setup.
• Collaboration with IT : Work closely with IT departments to integrate AV systems with network infrastructure, ensuring proper configuration, security, and functionality.
• Event Coordination : Plan and oversee AV requirements for high-profile events, liaising with event coordinators, clients, and external vendors to ensure all technical needs are met.
• Preventive Maintenance & Upgrades : Lead routine maintenance and troubleshooting on complex AV systems, recommending and implementing upgrades or replacements as necessary.
• Documentation & Reporting : Maintain detailed records of AV setups, troubleshooting procedures, and system performance. Provide reports on equipment usage, downtime, and recurring issues to management.
• Vendor & Equipment Management : Manage relationships with AV vendors, coordinate repairs, and assist in procurement of AV equipment, software, and services.
• Customer Service : Maintain a high level of professionalism and customer service when dealing with stakeholders, ensuring timely and efficient resolution of AV issues.

What You Bring to Assure Success :

Why Should You Apply?

Our customers consider us an active partner in their planning and strategy, as we are on the cutting edge of where the market is headed. We are able to attract and retain the best talent by leveraging our employee-owned (ESOP) environment as co-owners. If you want to participate in a company as a co-owner (AVI is 100% employee-owned!), join a team that lives and breathes by its values, and take on a new challenge in an ever-changing market, then apply now!

AVI offers the following benefits to our employee owners :

AVI is an equal opportunity / affirmative action employer. Minorities / Females / Disabled / Veterans.

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