Branch Manager II New Markets - Jackson Heights Branch

The estimated salary range for this role is $90,101.00 to $126,141.00 annually.

Responsibilities Include:

Leadership:

• Embrace a culture of change, agility, inclusiveness, and innovation that will enable the branch team to align with the organization’s visions and strategic goals.
• Consistently demonstrates positive leadership attributes such as collaboration, effective communication skills, decision making, problem resolution, crisis management, initiative, and high emotional intelligence.
• Inspire the Assistant Branch Manager to enhance leadership abilities to build bench strength and empower to contribute to the success of the branch.
  
  

Strategy:

• Collaborate with Retail Executives, the Assistant Branch Manager and business partners to create strategies to fully develop new small branch model market expansion implementation. As the branch reaches target growth, this will include finding opportunities to source, hire, train and develop new teammates with the potential to do the same for additional new branches within the expansion market growth strategy.
• Cultivate an environment that continuously utilizes a consultative sales approach to build member relationships, identify sales opportunities and make referrals to business partners as necessary to grow the expansion market. The goal is to grow a minimum of $15MM in deposits annually.
• Consistent analysis of branch production reports and activities to identify areas of opportunity. Identify and recommend sales promotions and marketing campaigns that will drive business.
• Build relationships and awareness within the community by representing FourLeaf. This may include evening and weekend events to support new branch growth and generate brand awareness.
• Partner with Specialists (FA, MLO, and Business RM) to connect members with experts for specialized financial needs and drive brand awareness and generate market growth.
  
  

Employee Experience:

• Effectively engage with the Assistant Branch Manager to support a positive environment, remove obstacles, drive strong Employee Engagement (EOS) and Member Satisfaction (MSAT) results with a focus on service and production.
• Embrace and communicate a culture of change, agility, and innovation to drive technology and self-service options to enhance the omnichannel member experience to meet their banking needs.
• Guide career and succession planning with effective transfer of learning. Coach, train and develop the Assistant Branch Manager. Lead by example with self-directed learning and encourage this with the Assistant Branch Manager.
  
  

Operations:

• Effectively utilize all systems and applications to process the daily functions while maintaining efficiency, accuracy and remain in accordance with established policies and procedures. This includes ensuring that the team is effective as well.
• Demonstrate a strong working knowledge of operational procedures and policies to be able to assist with complex tasks and situations.
• Provide direction and guidance in overseeing the team to make sound decisions and develop their direct reports when applicable.
• Participates in organizational initiatives representing Retail. This may include collaborations with other Branch Managers and Retail Leadership.
• Represents FourLeaf in the community through various affiliations.
• Liaison between members and different business areas to address account risks, member complaints, issues, and concerns.
• Manage the day-to-day operations of the branch.
  
  

Compliance

• Collaborate with the supervisory team in maintaining branch controls.
• Stays abreast and adheres to policies, procedures, and banking regulations.
• Identifies and manages emerging risks and fraud trends to minimize exposure to members and FourLeaf.
• Complies with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.
• Partner with Retail Leadership, BSA/Compliance and Fraud to resolve any potential fraud/security concerns that are identified. Identify and report potential risks.
  
  

Compliance

• Collaborate with the Assistant Branch Manager in maintaining branch controls.
• Stays abreast and adheres to policies, procedures, and banking regulations.
• Identifies and manages emerging risks and fraud trends to minimize exposure to members and FourLeaf.
• Complies with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.
• Partner with Retail Leadership, BSA/Compliance and Fraud to resolve any potential fraud/security concerns that are identified. Identify and report potential risks.
  
  

Computer Skills: PC, Windows, and Internet proficient

FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus.

Qualifications

Skills

Required

Collaborative: Advanced

Problem Solving: Advanced

Supervisory: Advanced

Communication Written: Advanced

Multi-tasking: Advanced

Behaviours

Required

Dedicated: Devoted to a task or purpose with loyalty or integrity

Leader: Inspires teammates to follow them

Motivation

Required

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Goal Completion: Inspired to perform well by the completion of tasks

Education

Preferred

Bachelors or better

Experience

Required

3 years: 3-5 years of credit or lending experience

3 years: 3-5 years of supervisory and leadership experience

3 years: 3 years of financial or equivalent sales and service experience

Licenses & Certifications

Required

Medallion

Notary

NMLS