Full Time Teller - Riverhead

FourLeaf Federal Credit Union has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.

• Monday to Saturday availability required.
• Expected salary for this position is $20 per hour.
  
  

Responsibilities Include:

Operations:

• Effectively process financial transactions by utilizing FourLeaf systems in accordance with established policies and procedures. This includes but is not limited to deposits, withdrawals, payment, issuing bank checks, money orders, gift cards and process Speed Deposit and Night Drop transactions, if applicable.
• Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements. i.e. making determinations for check holds while adhering to funds availability policy.
• Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
• Manage teller line and drive-up traffic to limit waiting times.
  
  

Member Experience:

• Provide exceptional member experiences by cultivating relationships.
• Identify member needs and recommend beneficial products and services.
• Refer members to the platform or business partners to further assist the member with their banking needs.
• Engage with members as they enter the branch by welcoming them.
• Assist with lobby management by checking in with members waiting for platform services.
• Process requests that can be managed at the teller line. Ex: printing of debit cards, submitting fraud claims and disputes, etc.
  
  

Compliance:

• Support the branch by participating in opening/closing procedures, daily reports, audit tasks and dual control.
• Maintain controls, reconciliations and reports as needed or required. This includes, but is not limited to verifying currency, balancing individual cash box/cash recyclers (TCR), daily reports, CTR’s, SAR’s.
• Stay abreast and adhere to policies, procedures, and banking regulations.
• Identify and handle existing, emerging risks and fraud trends to minimize exposure to members and FourLeaf.
• Comply with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.
  
  

Strategy:

• Participate in the overall success of the individual, branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics.
  
  

Computer Skills: PC, Windows, and Internet proficient

FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus

Qualifications

Skills

Required

Multi-tasking: Advanced

Cash Handling: Intermediate

Sales: Advanced

Behaviours

Required

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Motivation

Required

Self-Starter: Inspired to perform without outside help

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Goal Completion: Inspired to perform well by the completion of tasks

Peer Recognition: Inspired to perform well by the praise of coworkers

Education

Required

High School or better

Experience

Required

Must be able to attend full time training (M-F, 9 am-5 pm) for 4 weeks.

Open Availability including Saturdays

2 years: Customer Service

2 years: Cash Handling