Store Manager

Our client, a global "affordable luxury" fashion brand is looking for a Store Manager for their largest NYC Flagship location in Soho.

You will be an ambassador for the brand. The brand culture is based on a learning and results-driven mentality. Where everyone is united by a common purpose.

The brand consists of passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do.

You will lead/support your team to always deliver service that is seamless, efficient and dedicated to the client’s needs.

You will run a business that is based on an omnichannel/omnicommerce mentality where missing a sale is not an option. You have a result-oriented mindset and you will drive footfall through a digital client outreach program as an integral part of daily business. Through online booking services and in-store events, you and your team will build and foster the brand's community.

You will be working to achieve KPI targets and you will support creating a culture within your team that is authentic, optimistic and driven by results and the opportunity to learn

KEY RESPONSIBILITIES

STORE

• Progressive luxury experience with a track record of handling a fast paced, high volume store
• Lead and plan daily work and operations in the store
• Responsible for generating sales whilst acting proactively to secure all sales targets and KPIs being met.
• Delivering exceptional customer service to all clients visiting your store.
• Analyze performance reports and taking the required actions
• Keep deadlines set by the retail management team.
• Maintaining VM guidelines
• Stock management in all aspects.
• Responsible for in-store budgets.
• Experience selling higher end contemporary or luxury
• Store clientelling experience
• Ideally has managed a minimum of $2-$4M dollar business in past

TEAM MANAGEMENT

• Lead your team from the front and by being visible on the shop floor acting as a role model.
• Coach and motivate your team to achieve their personal and store targets.
• Take ownership of competitions and facilitate all workshops necessary to enhance performance.
• Responsible for Store HR, keeping the team environment open, friendly, inclusive and transparent.
• Recruitment of team members as well as taking ownership of the onboarding process.
• Assisting in the termination of team members, who are not in line with brand standards.
• Create and manage the daily, weekly and monthly team schedule according to budgets and other relevant tools.
• Arrange and facilitate staff meetings every month

COMMUNICATION

• Keep yourself and your team members up to date with information from brand communication platforms.
• Develop clear, consistent and organized lines of communication
• Administrative duties such as reporting and communicating with the store team and other stakeholders

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance