What are the responsibilities and job description for the Intake & Enrollment Specialist position at Fourth Street Clinic?
Intake & Enrollment Specialists are the Front Desk professionals at our clinic, playing a crucial role in connecting individuals with the care they need. They welcome patients & visitors warmly, offering exceptional customer service as they guide them through enrollment. They contribute to a comfortable waiting room environment by assisting patients in accessing clinic services, navigating waitlist sign-ups, and appointment reminders, and addressing patient concerns while ensuring patient data is accurate.
Core Responsibilities:
- Work with individuals looking to access services in the clinic to complete necessary paperwork and enroll as a patient
- Provide excellent customer service to all individuals-patients, visitors, and community partners
- Ensure patient data is entered into the clinic's electronic health record in a timely and accurate manner and is current and up to date
- Answer phones and schedule appointments
- Provide basic clinic and insurance information in a fair, accurate, impartial, and culturally sensitive manner
- Screen and educate patients for/on affordable health insurance programs and provide information on how to access enrollment assistance
- Verify the patient's health insurance status and when possible verify a patient's health insurance before check-in
- Assist patients in accessing clinic services by providing information, signing them up for waitlists, providing appointment reminders, and answering questions
- Monitor the waiting room to maintain a good waiting room environment; and notify staff as necessary when problems arise
- Participate in activities and training opportunities to enhance job satisfaction as well as performance
- Ensure that all necessary intake documents are scanned into the medical record including by not limited to new patient and annual intake packets
Qualifications:
- High School Diploma
- A minimum of 2-3 years in customer service, administration, or front desk experience
- Preferred Spanish-speaking
- Knowledge of the Microsoft Office Suite and general computer proficiency
- Experience managing a multi-line phone system
- Experience with or knowledge of electronic medical record systems or any experience in a medical office preferred
Apply now to join our expanding team of dedicated, innovative, mission-driven staff who seek to deliver integrated health care to our community's most vulnerable members!
