What are the responsibilities and job description for the Desk Help Entry Level position at Fourth Street Packing?
Everyday tasks include:
- First level support for PC issues
- Manage and maintain all production and warehouse tablets
- Manage and maintain SLA for tickets that fall within your designated location
- General PC hardware knowledge
- Basic understanding of how a network operates
Skills
- General understanding Microsoft’s Windows operating system, Active Directory
- General skills in Microsoft Office Suite
- Proficient in Microsoft Excel
- High attention to detail, ability to work independently and think critically
- Passion for customer service and a sense of urgency to solve problems
- Excellent communication skills
- Trainable
Qualifications
- Entry Level Helpdesk knowledge
- Associate’s degree in computer science or related field (or helpdesk experience)
- Ability to work on multiple projects at and tasks efficiently
- CompTIA A preferred
Benefits:
401(k)
Health insurance
Paid time off
Job Type: Full-time
Schedule:
Monday to Friday
Weekends as needed
Work Location: In person
Job Type: Full-time
Schedule:
- 8 hour shift
Ability to Commute:
- PA, Pennsylvania 15022 (Preferred)
Ability to Relocate:
- PA, Pennsylvania 15022: Relocate before starting work (Preferred)
Work Location: In person