Parts Counterperson - Fowler Toyota Norman

Description

Parts Counterperson - Fowler Toyota Norman

We are seeking a knowledgeable and customer-oriented individual to join our team as an Automotive Parts Counterperson. In this role, you will be responsible for assisting customers in identifying, locating, and purchasing automotive parts and accessories. The ideal candidate will have a passion for automobiles, strong communication skills, and the ability to thrive in a fast-paced environment.

Job Responsibilities:

• Greet all customers (retail and shop) warmly and assist all in selecting required parts in a friendly, professional and efficient manner. Provides high level of service to internal and external customers.
• Answer customer inquiries in person, over the phone, and via email, providing accurate and timely information.           
• Reviews service repair order estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Utilizes electronic parts catalog systems and other resources to accurately identify automotive parts.
• Reviews all wholesale customer requests to make sure the parts are ordered and priced correctly and provide wholesale parts customer with delivery dates.
• Collaborates with other team members, including sales associates, technicians, and management to ensure a seamless customer experience.
• Communicates effectively with other departments to coordinate special orders, returns, and exchanges.
• Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers

Education and/or experience

• High school diploma or general education degree (GED).
• Prior experience in automotive parts sales or a related field preferred.
• Strong knowledge of automotive parts, including components, brands, and compatibility.
• Excellent communication and interpersonal skills.
• Proficiency in using computerized inventory management systems and electronic parts catalogs.
• Strong attention to detail and accuracy. Ability to multitask and prioritize in a fast paced environment.
• Willingness to continuously learn and stay updated on new automotive technologies and products.

Requirements

Valid Driver's License and MVR acceptable to our Insurance Carrier

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and sit. The employee frequently is required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Comfortable working in a warehouse environment and operating equipment such as hand trucks and forklifts.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Compensation

• Competitive hourly wage, commensurate with experience.
• Opportunities for advancement and professional development.
• Comprehensive benefits package, including health insurance, retirement savings plans, and employee discounts.

Benefits

Benefits include medical, vision and dental insurance, 401K retirement savings plan, PTO, volunteer PTO, holidays, bereavement leave, parental leave and job specific education and training.  Fowler also offers the Mamava Lactation Pods for customers and personnel. Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

What We Offer 

Perks & Benefits

Fowler offers medical, vision, dental, life, & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, and Paid Holidays & Parental Leave. Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.

The Fowler Standard – This is what drives us. being friendly, helpful, honest and fair

The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.

Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.

Our dedication to the development and advancement of our people, technology and systems will help us get there together.

Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Qualifications