Service BDC Associate - Fowler Toyota Norman

Service BDC Associate

You have outstanding communication skills; you have great phone skills, motivated and energetic. Stop wasting that talent! Showcase your talents for a company that recognizes and rewards you! The Service Business Development Center (BDC) Agent serves as a liaison between the dealership and its customers. Develops procedures to maximize appointments via the telephone or other outside sources.  Assists department managers and technicians to administer customer relations programs designed to build and retain a loyal customer base.

Job Responsibilities

• Assists in generating, and posting reports and logs of incoming calls to made and sold service appointments.
• Manage a high volume of customer inquiries by phone, email, text and chat
• Assists in obtaining basic demographic information about each customer, a computer system, a log sheet, or other method established by the dealership.
• Assists in preparing and posting reports for all appointments made daily.
• Communicates all missed opportunities with management.  
• Work in a team environment providing customers a top level experience

Skills/Qualifications

• Excellent telephone skills are a must
• Ability to instantly build rapport with clients
• Friendly but professional demeanor
• Excellent written and oral communication skills
• Enjoy talking on the phone and willing to help customers
• Overcome customer objections in order to set the appointments
• Strong organizational skills with the ability to effectively multi-task in a fast-paced environment
• Ability to follow instructions to perform tasks for the Business Development Manager
• Determination to effectively follow-up with customers

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Requirements

Valid Driver's License and MVR acceptable to our Insurance Carrier

Must communicate effectively in both written and oral format with customers and co-workers

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms and stoop, kneel, crouch, or crawl.  The employee is occasionally required to stand and walk.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

What We Offer

Perks & Benefits

Fowler offers medical, vision, dental life & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays, and Parental Leave & Bereavement Leave. Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs. Fowler also offers the Mamava Lactation Pods for customers and personnel.

The Fowler Standard – This is what drives us. being friendly, helpful, honest and fair

The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.

Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.

Our dedication to the development and advancement of our people, technology and systems will help us get there together.

Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.