Service Advisor - Fowler Chevrolet

About our Company

Fowler Automotive provides the best car dealership experiences in the Norman, OK; Oklahoma City, OK; Denver, CO; and Tulsa, OK areas. We strive to make your career with our auto group a great experience.

We are always searching for bright, motivated, and energetic individuals to build our professional team. Our employees strive to provide the best service and care for our customers. If you feel that your skills would be a valuable asset to our company, then we want to get to know you!

Automotive Service Advisor - Fowler Chevrolet

If you can make customers feel welcome and confident that their needs are being met, then Fowler Chevrolet may be your next career home. We need more than a Service Advisor; we need an expert in customer servicesomeone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.

Job Responsibilities

• Attitude is everythinggreet service department customers promptly and courteously

• Listen to each customer and clearly articulate repair needs to techs

• Upsell recommended/additional services using low-pressure, high-integrity methods

• Provide accurate estimates of repair/maintenance costs

• Adherence to dealership policy on customer vehicle care and operation

• Follow up on each repair and keep customers informed of progress

• Inspect repair quality and ensure that all work is complete

• Notify customers when vehicles are ready for pick up

• Review and explain repairs and associated costs with customers; and perform an active delivery

• Handle minor customer concerns and complaints

• Keep Service Manager informed of all problems and potential problems

• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

Valid Driver's License and MVR acceptable to our Insurance Carrier

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to climb or balance; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Compensation

$60,000 annually PLUS!

Benefits

Benefits include medical, vision and dental insurance, 401K retirement savings plan, PTO, holidays, and job specific education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.