What are the responsibilities and job description for the Customer Service Support Agent position at Fox Advantage?
Job Description
Join our team to support our non-profit initiatives by assisting donors through excellent customer service. Your role will be crucial in helping us achieve our mission and making a difference in the community. If you are self-motivated and thrive in a dynamic environment, this is the perfect role for you. Pledge Drive Support Agents work for our clients provide phone-based support to receive donations, document accounts, and sometimes make transfers. We believe that customer success is at the heart of our growth. If you're eager to join a remote team that values innovation, customer-centricity, and commitment to excellence, apply now and embark on an exciting customer success journey with us!
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Requirements
- Personal Computer (Mac computers not be accepted)
- High Speed Internet
- Phone Service with a smart phone
- Valid photo ID
- Secluded space in your home away from noise such as children, pets, construction, or other background noises.
- A genuine passion for helping and connecting with people
- Outstanding verbal and written communication skills
- Ability to multitask and problem-solve in a fast-paced environment
- Empathy and patience to handle diverse customer needs
- Previous customer service experience is a plus, but not required
- Pass a background check
Benefits
How much can you earn?
The average pay is $13.00 per hour (this is a .25 cent per-talk-minute client), and the higher the call volume, the more you are paid. Check out some of the peak-time earnings of our agents per pay period :
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Salary : $13