What are the responsibilities and job description for the Patient Care Coordinator ||Home Care Agency position at Fox Chase Wellness Center?
Join our team! Fox Chase Home Care Inc. is looking for a professional, energetic Case manager to join our team! The Case Manager is responsible for the following:
- Handle Scheduling
- Manage phone calls and responding to clients' inquiries and needs
- On call weekends
- Being flexible- 50% in field and 50% out field.
We work in a fast-paced environment that requires the ability to:
- Multi-task
- Remain calm under pressure
- Assist any department when needed
- Speak Spanish
This is a full-time position with the opportunity to grow within the company. This position will also require some after hours and on call duties.
CASE MANAGER RESPONSIBILITIES:
- Consider client's needs when matching them with appropriate caregiver(s) in order to ensure the best possible level of care.
- Schedule HHAs/Caregivers and monitor their shift attendance.
- Address over-utilization of hours.
- Resolve caregiver and client grievances and complaints.
- Make sure all documentation complies with MCO's and PA Department of Health requirements.
- Help schedule field staff to assist clients within their homes.
- Answering the phones and greeting visitors, applicants, and employees to the office in a professional, courteous manner.
- Securing prior approval for initial visits, insurance verification, and/or pre-authorizations for service.
- Help assist with payroll processing via computer to verify correct records
- Maintaining applicant sign in sheets, client referral information, and other information
- Assisting Office Manager/Administrator in weekly projects as assigned.
CASE MANAGER REQUIREMENTS:
- Experience in a professional business setting with strong computer skills
- 1-3 years of experience in a Health Care environment/Case Manager
- Comfortable with email, Microsoft Office products, and 3-digit phone extensions (Cisco phone system)
- Customer Service focus while answering the phone and speaking with callers.
- Ideal candidates must have good interpersonal and written communication skills
- Work collectively in an office team setting
- Good organizational skills
- Able to resolve issues that may present itself
- Familiar with HHA Exchange Application
- Must be Bilingual (Spanish)!
- Must have a car!
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $13 - $15
