What are the responsibilities and job description for the Account Manager, Dealer Support, Las Vegas, NV position at Fox Dealer?
Fox Dealer Interactive, a leader in automotive technology specializing in cutting-edge websites, SEO, creative design, and digital marketing, is looking for a Account Manager, Dealer Support. This person is responsible for maintaining customer websites and providing exceptional customer service while being proactive and maintaining great client relationships.
Is providing white-glove customer service important to you?! Do you want to work for a company where you can work hard & play hard? Look no further...
Essential Duties and Responsibilities:
- Proactively collect monthly dealership offers
- Assign tasks to design, media, and/or development teams on a daily basis
- Ensure all assigned tasks are completed efficiently and accurately
- Troubleshoot inaccuracies or problems while monitoring client websites
- Act as the main point of contact at Fox Dealer for client requests
- Perform monthly QA of all assigned dealership sites
Qualifications:
- Must possess organizational and communication skills, both written and oral
- Strong ability to manage multiple tasks and priorities
- Problem solver by nature
- Must be detail oriented with the ability to meet deadlines
- Highly motivated and a true team player
- Self-starter who can take direction well
- Strong sense of urgency
Education and/or Experience:
- Ideally 2 years’ experience in a Support/Customer Service role handling multiple clients
- 1 years’ experience handling difficult customers
- Some experience in a trouble-shooting capacity
- College Degree preferred but not required with experience
Technical Skills:
- Proficient in Google Suite
- Aptitude for working within a CRM (Salesforce preferred)
- HTML experience a plus, but not required
- Adobe Photoshop experience also a plus
**This is an in-person position based out of our office in Las Vegas, NV.**
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
