What are the responsibilities and job description for the Guest Services Associate position at Fox Peak Cinema?
POSITION Description
The Guest Services Associate delivers exceptional customer service at the theater and works in a variety of different settings including serving as cashier at the box office, food service worker at the concession stand, and usher in the auditoriums, as well as maintaining the cleanliness of the entire theater.
Duties and Responsibilities
1. Complete ticket purchase transactions by greeting each guest and identifying tickets requested; reading a computer screen, operating a keyboard or dispensing manual tickets; completing a credit/debit card transaction or collecting cash and making accurate change; and thanking the guest.
2. Ensure the security of all box office cash and tickets and keeping area clean and well organized.
3. Distribute and understand how to operate assisted movie theater equipment.
4. Enforce ratings to keep underage guests from accessing auditoriums with adult content.
5. Selling theater products (food, snacks, and beverages) with an eye to maximizing profits.
6. Pop popcorn, pour drinks and serve hot dogs, nachos, and other food items.
7. Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change.
8. Transport bags of raw popcorn, cans/boxes of seasoning oil, syrup boxes, buckets of ice and other stock.
9. Maintain cleanliness of entire concession stand including cooking equipment, counters, shelves, glass display cases, condiment areas, preparation areas and stock rooms.
10. Perform daily concession maintenance duties.
11. Provide an experience that is comfortable, distraction-free and picture-perfect.
12. Control access to theater by greeting, directing guests and tearing tickets.
13. Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior.
14. Create a constant presence inside and outside auditoriums to deter any disruptive conduct.
15. Assist with crowd control and seating of guests in auditoriums.
16. Keep box office, concession, lobby, restroom, auditoriums, and exterior clean, well-organized and box office signage updated.
17. Make certain guest service is friendly, helpful, fast, and in a timely manner.
18. Answer questions from guests and resolve any concerns.
19. Ensure the security of all box office cash, tickets, and concession cash.
20. Accomplish daily, weekly, monthly cleaning tasks
21. Other job-related duties as assigned by the supervisor.
KNOWLEDGE, SKILLS, & ABILITIES:
1. Proficient guest service, administrative and follow-up skills
2. Comfortable communication and cooperation with guests, supervisors, peers, subordinates, vendors or partners
3. Ability to communicate and work effectively with guests in high-volume setting
4. Standing, walking, lifting, twisting and bending on a frequent basis
5. Ability to present a calm demeanor that deters people from engaging in disruptive conduct while encouraging positive interaction with guests.
6. Good verbal communication skills as well as math and cash handling skills
7. Ability to meet tight deadlines under minimal supervision
8. Must be willing to work flexible hours that will include evenings, weekends and holidays
MINIMUM QUALIFICATIONS
1. Must be at least 16 years of age
2. Physical Requirements: Frequently sit and stand; be able to climb at least (8) eight flights of stairs per working shift; occasionally walk bend/stoop, reach above shoulder level, crouch, kneel and push/pull; carry or lift thirty-five (35) pounds of supplies
Job Type: Part-time
Pay: $11.25 - $13.16 per hour
Benefits:
- Employee discount
Shift:
- 8 hour shift
Work Location: In person
Salary : $11 - $13