What are the responsibilities and job description for the Credit Assistance Specialist position at Fox Point Recruitment LLC?
Job Summary :
Are you looking for a role where you can build a successful career with opportunities to learn, grow, and make an impact? We have an exciting opportunity for you as a Credit Assistance Specialist. You will be responsible for providing credit assistance and solutions to clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem-solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both company and client needs.
Location : Onsite, Tampa,Florida
Responsibilities :
- Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
- Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
- Determines the right solution for the client while staying within collections compliance guidelines
- Demonstrates empathy for the client's situation using ethical behavior that is consistent with the banks code of conduct
- Achieves quality standards and meets key performance indicators
- Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses
Skills :
Minimum Education Requirement :
High School Diploma / GED / Secondary School or equivalent
Join us and start an exciting career!!
Start Date : 2 / 3 / 2025
