What are the responsibilities and job description for the Roadside Assistance Agent position at Fox Rent A Car Inc.?
As part of Europcar Mobility Group, a global provider of mobility solutions, Fox Rent A Car is a benchmark for value leisure car rental in the United States and worldwide. Fox currently operates 23 corporate locations and employs over 1,100 people across the United States, including the world’s largest rental car markets of Orlando, Las Vegas, Miami, and Los Angeles.
As a Roadside Assistance Agent, you handle inbound calls and route them through an automated call distribution system. The agent will also assist customers with vehicle issues and get them back on the road as quickly and safely as possible. We are in the TRAVEL BUSINESS, so if you are available to work shifts, both A.M. & P.M., weekends and holidays, we'd love to have you join the team!
Responsibilities:
- Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicle
- Determine a preliminary course of action based on the information presented by the customer
- Provide stellar customer service support to assist callers accurately and effectively,
- Think creatively and independently while facilitating problem-resolution
- Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a "one-call" resolution
- Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely
- Convey accurate information about the company whether in person, by phone, e-mail, fax, or other communication devices
- Effectively explain vehicle features to customers and co-workers with a wide range of knowledge
Requirements:
- Must be available to work multiple schedules that include weekends & holidays
- Experience in an inbound call center and automotive-related business is a solid plus
- Excellent verbal and written communication skills
- A high degree of comfort using computerized order processing systems
- Intermediate typing and data entry skills
- Proven ability to use solid reasoning and problem-solving skills
- Detail orientation with effective organization and follow-through skills
- You need to be flexible and can multitask and embrace change
- Proficiency in Google Suite, including Word & Excel
- Self-motivated excellent organizational skills, and attention to detail
- Ability to function in a fast-paced environment under short time constraints
We offer:
- Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
- Company-paid Life Insurance
- Company paid AD&D Insurance
- Flexible spending account
- Parental leave
- Employee assistance program
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
