Patient Care Coordinator/Receptionist

Be the Smile Behind the Scenes at Fox River Family Dentistry!
Fox River Family Dentistry is excited to welcome a Patient Care Coordinator to our warm, supportive, and patient-centered team! If you're compassionate, organized, and looking for a position that rewards you consistently for successfully completing your responsibilities, working together, and meeting your goals—then look no further. We’re your new dental family.

In this essential front office role, you'll be the first friendly face our patients see, creating a welcoming environment and helping them feel comfortable from the very first interaction. We're searching for someone who thrives on helping others and takes pride in delivering exceptional care and service.

What You’ll Do:

• Greet and assist patients filling out forms with professionalism and a friendly attitude
• Effectively schedule appointments to optimize the provider’s time and ensure a smooth patient flow throughout the day
• Manage and coordinate the daily calendar with precision and care
• Answer patient questions about treatments, insurance, and billing with empathy and clarity
• Facilitate seamless communication between patients and our dental team
• Keep patient records accurate, secure, and confidential
• Follow up on patient care after treatments, ensuring they feel supported, informed, and have any additional instructions or questions addressed
• Send reminders for upcoming appointments and follow-up appointments or treatments as necessary
• Provide exceptional customer service by ensuring patients’ needs are met post-treatment and helping to resolve any concerns
• Support front desk operations and assist with administrative tasks

What We’re Looking For:

• Previous experience in Dental is a plus
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational abilities
• Receptive to feedback and direction from Dr. and team members
• Maintains a professional and disciplined approach to assigned duties
• previous experience EagleSoft software is helpful (but we’re happy to train!)
• A team player with a positive, can-do attitude!

Why You’ll Love It Here:

At Fox River Family Dentistry, we offer a strong commitment to work-life balance, all within a family-like culture built on respect, collaboration, and kindness. You’ll have the opportunity to make a real impact on patients’ lives every day, with recognition and rewards, and leadership that listens and supports your growth. If you think you're a perfect candidate! please send your resume to frfdmaria@gmail.com and include the answer why you would be the perfect candidate! We love to hear from you!

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance

Schedule:

• Monday to Friday
• No weekends

Ability to Commute:

• Berlin, WI 54923 (Required)

Ability to Relocate:

• Berlin, WI 54923: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $23