What are the responsibilities and job description for the Customer Service Representative position at Fox's Pizza Den Franklin Pa?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be essential in ensuring customer satisfaction and loyalty. This position requires strong phone etiquette, data entry skills, and a commitment to delivering high-quality customer service.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order processing.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Handle cash transactions accurately and securely when necessary.
- Collaborate with team members to resolve complex issues efficiently.
- Continuously improve knowledge of products and services to better assist customers.
- Uphold company standards for customer service excellence.
- Help with prep-work, making orders and cleanup when not on the phone.
Qualifications
- Proven experience in a customer service role, preferably in a call center or restaurant environment.
- Strong phone etiquette and excellent verbal communication skills in English.
- Proficient in data entry with attention to detail and accuracy.
- Ability to handle cash transactions responsibly.
- Familiarity with computerized systems for managing customer information is preferred.
- A positive attitude with a passion for helping others and resolving issues effectively.
- Strong problem-solving skills and the ability to work independently as well as part of a team.
Join us in providing outstanding service that makes a difference! We look forward to welcoming you to our team as we strive for excellence together.
Job Types: Full-time, Part-time
Pay: $9.00 - $16.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Paid time off
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $9 - $16