What are the responsibilities and job description for the Order Entry/Customer Service position at Fox Stamp?
About Us
Established in 1953, Fox Stamp, Sign & Apparel has grown to be one of the largest manufacturers of custom marking devices in the Midwest and is now expanding. Fox is a family-owned business that provides 3 generations of experience and is looking for someone to help us continue to grow in a fast paced and fun environment. Fox is located in Menasha, WI.
Job Summary
- Assist customers calling in with questions on products and pricing, placing orders, or checking the status of orders.
- Process orders accurately and efficiently received from phone calls, emails, and walk-ins, ensuring all details are correct and entered into our order management software.
- Proofread customer orders to ensure accuracy of spelling and design specifications.
- Maintain up-to-date knowledge of products and services to provide accurate information to customers.
- Screen phone calls to limit the amount of telemarketing and unwanted calls other employees and management receive.
- Must be someone that works well with others and willing to help in other areas of the business when needed and when time allows.
- Assist in the development and implementation of customer service policies and procedures.
- Provide feedback to management on ways to improve the customer service process.
Requirements
- Previous office experience is desirable, but not required for a hard worker willing to learn.
- Must be comfortable talking on the phone.
- Must be a friendly and personable person, as they will generally be the first person a customer talks to.
- Reasonable math, computer, and reasoning skills.
- Attention to detail, quality, and accuracy.
- The employee is occasionally required to stoop, kneel or crouch. The employee must be able to lift and/or move up to 35 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
- 401(k) match
- Flexible schedule
- Paid time off
Other
- Pay is negotiable based on prior experience and other merits.
- Currently, we do NOT offer group health insurance. We do however offer a stipend towards your own insurance.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Flexible schedule
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18