ASSISTANT SECURITY MANAGER | SECURITY | FULL TIME

Description

The Fox Theatre in Atlanta is seeking a Full Time Assistant Security Manager.

As the Assistant Security Manager, you will assist the Security Manager in all aspects of venue security operations and life safety efforts to ensure a safe, secure and enjoyable guest experience for all internal and external guests of the Fox Theatre. The Assistant Security Manager will achieve this through the support of the Security Manager and the effective management of all Fox Theatre security personnel, relationships with life safety agencies including police, fire, medical, and government agencies, and the establishment and enforcement of security policies and procedures throughout the organization. The Assistant Security Manager will assist in staffing, onboarding, hiring and event day operations while retaining the typical responsibilities of a full-time security officer. This position is also responsible for the effective coordination of communication both within the Security Department and with other Fox Theatre departments and will serve as a Fox Theatre liaison regarding the scheduling of all third party life safety services.

Major Responsibilities: 

• Create and coordinates monthly staff schedule for daily operations, private, public and Fox operating events;
• Develop, implement and manage with the assistance of HR, a training program that incorporates but is not limited to: New hire training, Security specific training, Continuous education, Life-safety training;
• Collaborate with the Security Manager and Part Security Supervisors through consistent updates to department manuals and training materials based on evolving Security Operations procedures and protocols;
• Assist the Security Manager in providing leadership and direction to the security department by providing day to day oversight on operations, performance management, and ensuring adherence to security protocols;
• Participate in the recommendation and execution of efficiencies or increased service deliveries within the department for enhanced effectiveness and productivity;
• Ensure standard operating procedures are upheld while also matching the needs of each event with staff capabilities;
• Provide administrative and event support for all parts of the Security Operations Department as needed, including the Full Time Security Staff, Part Time Security, and Contract Security needs;
• Regularly conduct security inspections and audits to identify vulnerability and breaches in security measures;
• Investigate security incidents to determine root causes, gather evidence, and implement corrective actions;
• Prepare comprehensive security reports that detail security incidents, investigations, and overall program performances;
• Maintain security documentation to ensure accurate record-keeping and compliance with regulations; 
• Other duties as assigned.

Qualifications

Required Skills, Knowledge, and Qualifications:

• High School Diploma or GED; Currently enrolled college students encouraged to apply;
• 1-3 Years in Venue Management, Event Planning, Guest Services, Hospitality or a related field;
• Excellent verbal and written communication skills;
• Effective communicator and creative thinker, with the ability to think big and implement a vision;
• Ability to work in ambiguous and changing environments with little direction;
• Highly detail oriented and organized; must be able to time manage, multi-task, and oversee several projects and tasks at once;
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook;
• Demonstrated knowledge of Diversity, Equity, and Inclusion in the workplace;
• Must be able to remain calm and assertive when dealing with angry, unruly, and/or emotional guests during times of heightened and intense interactions;
• Must possess high ethical standards and ability to work under pressure and maintain strict company, staff, and guest confidentiality;
• The ability to interface with and work alongside external and/or 3rd-party contracted security personnel;
• Must have or be willing to obtain CPR / AED / First Aid certification. Must retain credentials throughout employment.

Preferred Skills, Knowledge, and Qualifications:

• Associate' s or Bachelor's Degree;
• Prior formalized security or public safety training preferred;
• Experience in CCTV systems, Computerized Access Control, and security alarm systems preferred.

Essential Physical Requirements:

• Should be able to remain stationary for long periods;
• Regular periods during which there is continuous physical exertion required, e.g., walking, standing, stooping;
• Should be able to traverse the venue, including moving between floors;
• Occasionally required to stoop or lift heavy materials or equipment.

Other Requirements:

• Must be able to work variable shifts, including days, nights, weekends, and holidays as needed;
• Duties require presence on-site and employee must be able to report to site as required during their scheduled hours and obligations;
• Successful applicants must be able to pass a post-offer, pre-employment background check.

Full-Time Benefits Package Includes:

• Eligibility to participate in Group Health, Vision, & Dental Insurance Plans;
• Employer-Provided Short-Term Disability, Long-Term Disability, Group Term Life, and AD&D Insurance;
• Eligibility to participate in Medical and Dependent Care Flexible Spending Accounts;
• Eligibility to participate in 403(b) Retirement Plan, including Employer Match Program;
• Paid Time Off includes vacation, sick leave, and holidays.

About the Fox Theatre
The Fox Theatre is one of Atlanta's premier venues for live entertainment, welcoming more than 250 performances a year in its 4,665-seat theatre. From rock concerts and Broadway productions to ballets, comedy, and movies, the historic venue attracts more than 500,000 visitors annually. The theatre hosts over 100 annual private events like wedding receptions, trade shows, corporate meetings, and association functions in two fabulous ballrooms and outdoor terraces. The Fox's premium Marquee Club, presented by Lexus, is a 10,000 sq. ft, three-story luxury bar accessible to all Club Level ticket holders for events at the Fox.  As a 501(c)(3) nonprofit arts organization, the Fox Theatre stands today as a fiercely protected landmark and a nationally acclaimed theater. The Fox Theatre proudly acknowledges its partners' generous support: Coca-Cola, Lexus, Georgian Terrace Hotel, Georgia Natural Gas, Regions, and Grady Health System.

Notable accolades include 2022 IEBA Theatre of the Year; 2021 Billboard Magazine #1 Highest Grossing Theatre Worldwide (5,000 seats or less); 2021 Pollstar Magazine #2 Theatre Worldwide in Ticket Sales; 2021 Venues Now Magazine #2 Year-End Top Stops (2,001-5,000 seats); 2019 Venues Now #1 Top Stop of the Decade Award for Tickets Sold.

About the Marquee Club Presented by Lexus
The Marquee Club, Presented by Lexus, is the Fox Theatre's premium club space open to Club Level seat holders or annual Members only. Adjacent to the theatre, the Moroccan and Middle Eastern-style club is 10,000 square feet of luxury space that includes five premium bars and three rooftop environments, including the climate-controlled Conservatory, patio-covered Arcade Terrace, and outdoor Rooftop Terrace. Open only during public events at the Fox Theatre, the Marquee Club offers a premium pre-show through post-show experience with benefits including early entry, private restrooms, 2 alcoholic beverages per event, pre-show food, onsite activations during select events, and more.  Additional amenities include priority pre-sale ticketing notifications, concierge guest services, and self-parking access to an adjacent lot for some membership levels.

Whether on the front lines or behind the scenes, every single member of our staff plays a vital role in the memory-making experience we call "The Fox Experience." Our staff members are held to the highest Guest Service Standards. Seeing a smile on every guest's face and knowing that you are taking part in making a memory that will last forever is just one of the many perks of working at the Fox.

Fox Theatre, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Fox Theatre complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Fox Theatre expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

The Fox Theatre is located at 660 Peachtree Street NE, Atlanta, GA 30308.