EVENT STAFF | GUEST EXPERIENCE | PART TIME

Description

The Fox Theatre in Atlanta is seeking a qualified candidate for the position of Event Staff. 

Event Staff provides all guests with a positive, lasting impression of the Fox Theatre by delivering a superior guest experience, including but not limited to greeting, directing, assisting, and building relationships with guests, as well as Fox staff and Volunteer Ushers. This position serves as the front line for public and private events.

Major Responsibilities:

• Greet guests, scan tickets upon entry to the venue, answer questions, share The Fox Theatre history, and provide guests directions inside and/or outside the venue with accuracy or personal assistance. Assist and educate guests of Accessible services provided.
• Direct guests in accordance with venue safety policies and procedures. Comprehend, direct, and implement emergency duties, including, but not limited to venue evacuations. Crowd Management activities include, but are not limited to, directing large and small crowds dictated by operational guidelines.
• Event Staff will work any of the following positions: ticket scanner, greeter, elevator operator, curtain attendant, restroom "Powderpuff" attendant, Guest Services Stand, Merchandise, and other duties assigned by Guest Experience Management for all events.
• Monitor assigned area during events; control entry into venue's access points for event spaces, seating, and guest issues, unauthorized use of video or photography equipment, etc. Engage with non-compliant guests to inform required corrective action, contacting management if the situation escalates. Celebrate guest moments and resolve guest complaints or issues.
• Carry out any job function management assigns and deems appropriate to create a memorable guest experience within the scope of caring and maintaining for the theater, event spaces, guest service, pre-event preparation, and post-event breakdown, guests and Fox staff safety/Emergency Response/Security/Volunteer Ushers.
• Other duties as directed

Qualifications

Knowledge, Skills, & Qualifications:

• Must have High School Diploma or equivalent - Currently enrolled college students are encouraged to apply;
• Must be able to handle and remain calm in large crowds, a fast-paced environment, with numerous distractions;
• Must be able to take and follow directions provided by superiors while delivering superior guest service;
• Must be an effective communicator and creative thinker, with excellent verbal communication skills;
• Must be able to work in ambiguous and changing environments;
• Must be able to work outside, in adverse weather conditions;
• Must be Resolution Oriented and comfortable with decision-making;
• A strong guest service and service recovery background is preferred;
• A passion for the arts, music, theatre, and/or a love of The Fox and its history is preferred;
• Experience with the Americans with Disabilities Act in relation to public/live events is preferred
• Experience working with mobile ticketing is preferred;
• 1 or More Years in Hospitality, Customer Service, or Live Entertainment is preferred.

Essential Physical Requirements:

• Must be able to remain stationary at an assigned post or location for extended periods of time;
• Must be able to traverse the building including moving between multiple floors;
• Often required to lift materials or equipment, some of which is moderately heavy or awkward.

Other Requirements:

• Must be able to work variable shifts including nights, weekends, and holidays
• Successful applicants must be able to pass a post-offer, pre-employment background check.

About the Fox Theatre
The Fox Theatre is one of Atlanta's premier venues for live entertainment, welcoming more than 250 performances a year in its 4,665-seat theatre. From rock concerts and Broadway productions to ballets, comedy, and movies, the historic venue attracts more than 500,000 visitors annually. The theatre also hosts over 100 annual private events like wedding receptions, trade shows, corporate meetings, and association functions in two fabulous ballrooms and outdoor terraces. The Fox’s premium Marquee Club presented by Lexus, is a 10,000 sq. ft, three-story luxury bar accessible to all Club Level ticket holders for events at the Fox.  As a 501(c)(3) nonprofit arts organization, the Fox Theatre stands today as a fiercely protected landmark and a nationally acclaimed theater. The Fox Theatre proudly acknowledges its partners for their generous support: Coca-Cola, Lexus, Georgian Terrace Hotel, Georgia Natural Gas, Regions, and Grady Health System.

Notable accolades include 2022 IEBA Theatre of the Year; 2021 Billboard Magazine #1 Highest Grossing Theatre Worldwide (5,000 seats or less); 2021 Pollstar Magazine #2 Theatre Worldwide in Ticket Sales; 2021 Venues Now Magazine #2 Year-End Top Stops (2,001-5,000 seats); 2019 Venues Now #1 Top Stop of the Decade Award for Tickets Sold.

About the Marquee Club Presented by Lexus
The Marquee Club Presented by Lexus is the Fox Theatre’s premium club space open to Club Level seat holders or annual Members only. Adjacent to the theatre, the Moroccan and Middle Eastern-style club is 10,000 square feet of luxury space that includes five premium bars; and three rooftop environments, including the climate-controlled Conservatory, patio-covered Arcade Terrace, and outdoor Rooftop Terrace. Open only during public events at the Fox Theatre, the Marquee Club offers a premium pre-show through post-show experience with benefits including early entry, private restrooms, 2 alcoholic beverages per event, pre-show food, onsite activations during select events, and more.  Additional amenities include priority pre-sale ticketing notifications, concierge guest services, and self-parking access to an adjacent lot for some membership levels.

Whether on the front lines or behind the scenes, every single member of our staff plays a vital role in the memory-making experience we call “The Fox Experience”. The members of our staff are held to the highest Guest Service Standards. Seeing a smile on the face of every guest and knowing that you are taking part in the making of a memory that will last forever is just one of the many perks of working at the Fox.

Fox Theatre, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Fox Theatre complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Fox Theatre expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

The Fox Theatre is located at 660 Peachtree Street NE, Atlanta, GA 30308.

Salary : $16