Administrative Assistant

Fox Therapy Services is looking for a talented and passionate Administrative Assistant to join our close-knit family in beautiful Westlake Village, CA. Our multidisciplinary, flagship clinic provides ABA, Speech, Occupational, Myofunctional, and Feeding therapy and thrives on teamwork, collaboration, and positivity. We’re proud to provide a supportive and inspiring atmosphere where every employee feels valued and appreciated.

Fox Therapy is a fun and vibrant place to work and has been a cornerstone of the Westlake pediatric therapy community for nearly a decade. Just about everyone who tours our clinic falls in love with the culture, the people, and the purpose we all share. If you’re ready to work in a role that lets you grow while making an impact, apply today to join the Fox family!

Primary Responsibilities Include:

Client Relationship Management: Serve as the first point of contact for clients, fostering positive relationships through clear and compassionate communication. Address client inquiries and concerns promptly to ensure satisfaction and retention.

Insurance Verifications and Authorizations: Assist with verifying insurance benefits, obtaining necessary authorizations, and ensuring compliance with payer requirements. Maintain accurate and up-to-date records for all client insurance information.

Schedule Management: Coordinate and manage patient and provider schedules to optimize efficiency. Reschedule appointments as needed while maintaining high levels of customer service.

Patient Feedback Monitoring: Regularly review and respond to patient feedback, addressing concerns and escalating issues to management when necessary. Strive to create a welcoming and positive experience for all clients.

Administrative Support: Perform general office duties such as answering phones, managing emails, maintaining patient records, and processing paperwork in compliance with HIPAA guidelines.

Billing Assistance: Collaborate with billing staff to ensure accurate submission of claims and timely follow-up on outstanding balances.

Team Collaboration: Work closely with therapists, management, and other team members to ensure seamless communication and support for both clients and staff.

What We’re Looking For:

• A motivated and organized professional with at least 2 years of administrative experience (healthcare experience is a major plus!).
• Proficiency with Microsoft Office and other administrative tools (bonus points for familiarity with EMR systems).
• Strong communication and interpersonal skills to foster positive interactions with clients, families, and staff.
• A team player who thrives in a fast-paced environment and enjoys contributing to a positive workplace culture.
• An individual with excellent attention to detail and problem-solving skills.
• A passion for providing outstanding customer service and helping children and families feel supported.

Benefits:

• Competitive compensation
• Generous paid time off policies
• Robust benefits including medical, vision, and dental coverage (must be full-time)
• A 4% 401(k) match (must be full-time)
• High job security in a growing clinic
• Participation in our 2025 team rewards program (a chance to win sponsored outings, a chef for a day, paid vacations, and more!)
• A vibrant, family-like work environment
• A beautiful, modern clinic in a fantastic location

Job Types: Full-time, Part-time

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Westlake Village, CA 91361 (Required)

Ability to Relocate:

• Westlake Village, CA 91361: Relocate before starting work (Required)

Work Location: In person

Salary : $23 - $28