What are the responsibilities and job description for the Customer Service Representative (Bilingual) position at Fox Valley Farms, Inc.?
CUSTOMER SERVICE ASSOCIATE
This role is responsible for providing first-level support to customers of Fox Valley Farms. Primary responsibilities include: taking customer orders via inbound and outbound calls, addressing basic customer questions and requests, and providing basic operational support to the General and Route Managers.
Status: Full-time
Type: Regular
Compensation: Hourly
Compensation Level: W2
Tasks –
- Accurately records customer orders (phone or email)
- Manages large amounts of incoming and outbound calls
- Manages email orders and communications
- Consistently achieves customer service team call handling quotas
- Provides clear and accurate information to customers and suppliers
- Maintains customer account information
- Adheres to communication procedures, guidelines and policies
- Demonstrates deep knowledge of products and other services
- Addresses customer complaints
- Escalates complex customer complaints or requests to other staff members (i.e., Sales, GM, HR)
- Provides support to other Customer Service Associates/Experts
- Supports basic operational requirements
- Conducts all necessary reporting responsibilities
General Work Activities –
- Works daily on computers and telephone
- Communicates professionally with managers and colleagues
- Effectively communicates with others outside of organization
- Demonstrates basic decision making and problem solving
- Understands and applies principles of customer centricity
- Consistently on-time and ready for work
Skills and Abilities –
- Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Strong communication skills (Written and oral)
- Effectively manages interpersonal relationships with colleagues
- Bilingual: Spanish and English
- Prioritizes work tasks
- Manages time effectively
Experience –
- 2-3 years customer support experience preferred
- Previous professional experience preferred
Requirements –
- Must be able to work occasional Sundays (half day)
- Must be able to work some holidays
- Must speak fluent Spanish and English
Fox Valley Farms is an equal opportunity employer.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $20 - $22