What are the responsibilities and job description for the Customer Service Specialist I - Fire Alarm Install position at Fox Valley Fire & Safety Co.?
Customer Success Specialist I (Fire Alarm Install)
Full Time, 1st Shift, M-F
Onsite in Elgin, IL
The role of the Customer Success Specialist I (Fire Alarm Install) is to provide support to the Coordinators, Project Managers, and the Billing department working within the Fire Alarm Install department. Additionally, the Customer Success Specialist I will follow up with customers and maintain multiple software systems within the department.
Job Responsibilities:
- Keep company software systems up to date
- Assist Coordinators with work orders for Inventory and Billing
- Back up Coordinators when on PTO
- Ensure all necessary documentation (permits, certifications) for fire alarm final inspections are in place
- Attend weekly job meetings with the sales department
- Work with the Billing department on job progression and completion dates including job costing
- Work with Project managers, schedulers and sales on all projects
- Prioritize upcoming jobs via email requests and sales interactions
- Work with the Compliance department on any paperwork that needs to be uploaded
- Perform routine clerical duties within a fast-paced department while adhering to established standards
- Coordinate internal and external resources to expedite workflow
Job Requirements:
- HS Diploma or equivalent
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to work in computer-based construction software
- Must be organized and professional
- Good verbal communication, written communication, and listening skills
- Data entry with an eye for accuracy
- Great attitude with the ability to work independently and within team dynamic
Physical Requirements:
This role is located in an office environment in Elgin, IL. Walking, sitting at a desk/in front of a computer and monitors, occasionally bending and lifting less than 50 pounds is required.
Compensation & Benefits:
This role is paying at or near $22-23/hourly. Fox Valley Fire & Safety Co. offers comprehensive medical, dental, and vision coverage through BlueCross of Illinois and employees dependents are covered from the employee's first day of employment. We also offer additional ancillary benefits such as STD, LTD, AD&D insurance, an employer paid life insurance policy, 401k with employer match, and more. We are 100% employee owned and offer an Employee Stock Ownership Plan.
Fox Valley Fire and Safety Co. is an Equal Opportunity Employer.
#foxvalleyfire
Salary : $22 - $23
