What are the responsibilities and job description for the Medical Office Assistant position at Fox Valley Institute?

Job Description

WORK IS PERFORMED ON-SITE IN NAPERVILLE OFFICE Monday-Friday

Fox Valley Institute is a well-established, innovative, full-service behavioral health group practice that is transforming the health and wellness industry. Our dynamic team is comprised of psychologists, therapists, interns, and an energetic administrative department.

Fox Valley Institute (FVI), located in Naperville, Illinois, is a multi-award winning counseling practice focused on helping people reach their greatest potential. FVI is actively seeking qualified applicants who are passionate about superior client care, excited to make an impact from day one and who are dedicated to providing an exceptional experience for everyone they come in contact with at Fox Valley Institute.

Duties and Responsibilities :

Create memorable and personalized experiences for Fox Valley Institute clients and team by providing support and promptly responding to inquiries over phone and email
Schedule and confirm client appointments
Maintain provider schedules
Verify confidential client demographics, insurance information, method of payment and referral source information
Respond to inquiries from clients, providers and insurance companies providing solutions to needs
Maintain and follow-up client waitlist via phone or email
Responsible for collecting, posting and managing account payments
Perform various collection actions including contacting clients by phone
Responsible for office administration duties including assisting clients in lobby, light housekeeping and occasional clerical duties, as needed
Maintain the strictest patient confidentiality and adhere to all HIPAA guidelines
Possess a commitment to service, organizational values and professionalism through appropriate conduct, demeanor and attire
Adhere to organizational and departmental specific safety standards and guidelines
Willingness to perform other duties, as needed

Qualifications and Requirements :

Minimum 2 years college

2 years experience working in a medical office

High degree of attention to detail and superior customer service skills

Knowledge of managed care, medical insurance and billing practices

Knowledge of MS Office and Google applications with strong data entry skills

Strong work ethic, self-starter, organized and a quick learner with a history of excellent attendance and punctuality

Ability to communicate information and ideas in verbal and written form so that others can clearly understand

Ability to take and give direction to see objectives to completion

Ability to establish and maintain effective working relationships with clients, leadership team, psychologists / therapists, and administrative team

Preferable :

Experience in a Behavioral / Mental Health Practice

Physical Demands :

Primary functions require sufficient physical ability and mobility to work in an office setting to stand or sit for prolonged periods of time

Occasionally stoop, bend, kneel, crouch, reach and twist

Lift, carry, push and / or pull light to moderate amounts of weight

Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard

Benefits :

Competitive compensation

Health insurance

401K retirement plan

Paid PTO

Apply today to join a team of positive, energetic, caring individuals!

Salary based on experience.

Will consider local candidates only.

Job Type : Full-time

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