Administrative Support II - Student Financial Services

Job Category
Regular Support Staff
FVTC Worksite
Appleton Main Campus
Hours Per Week
40

Job Description Summary
This position provides administrative support to the Student Financial Services team, ensuring a high level of confidentiality in all tasks. The role is responsible for initial customer service and triage functions, maintaining student financial services records, and communicating relevant information to students and the broader college community. The employee will interact with students and support financial aid staff, student finance staff, student resource staff, and veteran education benefits staff

Work Schedule: Monday through Thursday: 8:00AM - 4:30PM OR 9:30AM - 6:00PM; Friday:7:30AM - 4:00PM.

Job Description
Essential Functions and Responsibilities
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.
Student Support & Services:

• Serve as a primary contact for providing Student Financial Services information to prospective and current students.
• Communicate key information about student finance, financial aid, student resource navigators, and veteran education benefits.
• Assist students with finance-related processes, including FAFSA completion, payment procedures, and provide resources and referrals.
• Manage general email inboxes for the department, ensuring timely and professional responses to student inquiries and routing messages to the appropriate staff when necessary.
• Serve as a liaison between Student Financial Services and other areas of Fox Valley Technical College, facilitating understanding of related Student Services processes.
• Defuse at-risk student behavior and engage security in situations that compromise the safety & security of staff and students in the Student Financial Services offices.

Administrative Support:

• Maintain the organization and processes in the imaging system for Student Financial Services, ensuring accurate documentation and workflow.
• Serve as the primary purchase card holder for Student Financial Services, preparing purchase and return requisitions, maintaining records, and processing orders using the computerized requisition system.
• Assist with administrative duties related to student financial services projects for the Director of Financial Aid, Student Finance Manager, and Student Resource Manager, ensuring tasks are completed accurately and efficiently.
• Assist in coordination of Student Financial Services outreach workshops (i.e. scheduling dates, appropriate conference rooms, classrooms, and computer labs). Submit work orders to facilities and media for proper room set ups and maintain inventory of workshop handouts.
• Maintain inventory of office supplies and materials.
• Assist in state and federal reporting requirements related to Student Financial Services.

Student Worker Coordination

• Coordinate recruitment, hiring and training of student workers. This includes marketing efforts to recruit student workers; working with HR in the interview and hiring process; and, collaborating with other team members to coordinate and facilitate student worker training.
• Assist in the evaluation of student worker performance, providing coaching and/or conflict resolution when necessary.

Minimum Qualifications
Education and/or Experience Requirements:

• Associate Degree in business related program, AND
• Two years of recent related experience, preferably in an educational institution, OR
• An equivalent combination of related education, training, and experience preferably in an educational institution.
• Intermediate skills in Microsoft Word, Excel, and PowerPoint.
• Experience in Work Day is preferred.

In evaluating candidates for this position, Fox Valley Technical College may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
Work Environment

• In general, work must be completed in person, however there is opportunity for occasional remote work.

Work environment may change based upon college needs.

Physical Requirements

• Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
• Mobility: While much of the work is desk-based, occasional mobility may be necessary for attending meetings, office tours, or events within the workplace.
• Lifting and Carrying: The role requires occasional/continuous lifting and carrying of light to moderate items (5-20 lbs).
• Repetitive Motions: Capacity to perform repetitive motions, such as typing, without discomfort or injury.
Communication: Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in-person and through electronic means.

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.

Additional Information

Pay Rate: $21.88 per hour.
Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data. Note: Internal applicants' wage will be based upon the applicable compensation guidelines.

At Fox Valley Technical College, we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness, transparency, and excellence. Our total rewards philosophy ensures equitable compensation and benefits, supporting a highly engaged workforce. Our comprehensive benefits package includes medical, dental, and vision insurance, along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid vacation, sick leave, holidays, bereavement leave, and recess periods. We offer life and disability insurance, with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training, certifications, and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic, dental clinic, fitness center, Parent/Child Center (onsite child care), library, cafe, printing services, Trilogy Salon & Spa, and more.

Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans and individuals of all abilities.
For questions regarding the College's nondiscrimination policy, contact: Rayon Brown - rayon.brown6751@fvtc.edu (Affirmative Action), TitleIX@fvtc.edu (sex-based discrimination or harassment), or Dan Squires - daniel.squires3328@fvtc.edu (Disability related discrimination).

To apply, please visit: https://fvtc.wd1.myworkdayjobs.com/en-US/FVTC/job/Appleton-WI/Administrative-Support-II-Student-Financial-Services_JR2025-1199

Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.

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