Client Solutions Manager

A day in the life of the Client Solutions Manager may include:

• Impacting the business by leading the growth of assigned accounts with focus on client needs, proactive planning and using your knowledge of Fox World Travel services to address client opportunities.
• Providing thought leadership, business planning, and relationship management to a portfolio of assigned Fox World Travel corporate accounts to include:
• Interacting with the client’s primary travel contact(s) and/or individual business travelers and key travel program stakeholders; keeping clients informed of business trends and industry updates.
• Responding to the daily requirements of accounts, including communicating internal account requests and updates to Fox departments, and delivering solutions accordingly.
• Developing customized business plans to establish and achieve travel program objectives; outline action items to accomplish objectives; track and report progress to goals both internally and externally.
• Regular client contact, through formal reviews and regular conversations, via both telephone and in-person meetings. Conducting strategic account reviews regularly to review service needs and usage trends.
• Using data intuitively to understand the account’s travel practices; identify opportunities to improve service, innovate the program, or reduce travel expenses.
• Assisting client with negotiation of profitable vendor contracts; maintaining vendor relationships with strategies to achieve goals.
• Using problem resolution when issues escalate beyond the account’s assigned operations manager.
• Consulting on client’s travel policy; sharing observations and making recommendations as appropriate.
• Building multi-level and multi-departmental relationships within the account; participating in client internal meetings when possible: credit card, expense reporting, travel policy, accounting reconciliation.
• Participating in implementing new clients; supporting online booking tool training both in-person (as appropriate) and via webinar.
• Monitoring/tracking financial programs (fees, airline credit programs, revenue share, etc.).
• Participating in the proposal/bid process for new and existing business.
• Exploring opportunities to expand client relationships through global consolidation; coordinating pricing and implementation.
• Applying a consultative approach to introducing and selling value-added products, services, programs, or customization; conveying applicable pricing and implementing solutions.
• Facilitating the involvement of Fox shared service departments, operations, or management to achieve client goals and to maximize performance, efficiency and productivity.
• Communicating with Fox World Travel business travel departments on service feedback, industry trends, best practices, competitor information, etc.
• Consulting and acting strategically; evaluating the internal and external business environment from a big-picture or future-focused perspective.
• Staying current on market needs and industry trends; drawing intuitive conclusions on how industry dynamics will impact clients.
• Delivering service and solutions consistent with Fox’s account segmentation and deliverable parameters.
• Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

You’ll love this job if you:

• Are results oriented
• Have organizational and planning skills
• Are customer-focused and service-oriented; enjoy relationship-building
• Have communication proficiency – verbal and written; appropriate use of grammar; negotiating skills
• Have information gathering and monitoring skills
• Have problem analysis and problem solving skills
• Have sound judgment and decision-making abilities
• Provide accuracy and attention to detail
• Can comfortably deal with highly complex situations
• Can work independently; are self-motivated
• Have flexibility; ability to work efficiently and effectively with frequent interruptions

This opportunity might be for you if you have:

• A Bachelor’s degree or some post-secondary education in Business Administration, Management or related field (preferred).
• At least five (5) years of experience developing business-to-business relationships with corporate clients.
• Demonstrated knowledge of the corporate travel industry (preferred).
• Demonstrated skills, ability, and commitment to providing exceptional customer relationships and service.
• Proven understanding of important financial concepts, purchasing practices and industry specific aspects of corporate clients.
• Ability to build a workable business plan and present it both to the client and internally.
• Demonstrated ability to negotiate effectively to achieve the best results for both the organization and the client.
• Analytical skills to evaluate data and reporting to make recommendations on client savings opportunities and adjust to travel data and trends.
• Ability to develop strong, trusting relationships in order to gain support and achieve results; demonstrated ability to influence at the C-level, network at middle management levels within client companies, and proven success with relationship management.
• Able to deliver results under difficult conditions and demonstrate balanced judgment under pressure.
• Ability to communicate (written and verbal) with confidence to create a credible impression.
• Effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly; display creativity and innovation in problem solving and decision making.
• Ability to manage multiple competing priorities while demonstrating ability to remain flexible in a changing work environment.
• Strong technical knowledge and demonstrated proficiency in all Microsoft Office applications.
• Aptitude to learn multiple online booking and reporting systems.
• Ability to work effectively in a team environment as well as independently.
• Self-motivation; initiative and a strong commitment to work ethic, personal and organizational goals, and objectives.
• Ability to travel domestically multiple times throughout the year to client locations; travel may be by airplane, rail and/or car; ability to drive to client locations.

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Dollars to help you explore the world, remote work, a full benefit package including medical, dental, vision, disability, company sponsored life insurance, tuition reimbursement, 401k contributions, end of year perks, and a fully engaged leadership team dedicated to treating associates like part of the family!

If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers.

Work hard, play hard and travel often with the Fox World Travel Team today!

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.