IT Manager (Hybrid - Oshkosh, Wisconsin)

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, remote/hybrid work, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family!

At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

A day in the life of the IT Manager may include:

• Partnering with decision makers within the organization to effectively identify, recommend, develop, implement, and support cost-effective technology solutions that support the current and future technological needs of the organization.
• Executing a strategic technology roadmap evaluating technology solution options considering cost of ownership, adhering to best practices, reducing complexity, and maximizing system performance and stability.
• Accomplishing information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching and counseling associates; initiating, coordinating and enforcing systems, policies and procedures.
• Maintaining staff by recruiting, selecting, orienting, and training associates; maintaining a safe and secure work environment; developing personal growth opportunities.
• Maintaining the organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Directing technological research by studying organizational goals, strategies, practices, and user projects. Recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Managing and actively engaging in the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and other equipment.
• Planning and implementing network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans and site, file system integrity, and adding and deleting users.
• Verifying application results by conducting system audits of technologies implemented.
• Managing crisis situations, which may involve complex technical hardware or software problems.
• Troubleshooting networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Ensuring the security of data from internal and external attack.
• Interacting with internal clients on all levels to help resolve IT-related issues and provide answers in a timely manner, including our 24/7 team via an on-call rotation.
• Ensuring timely communication of maintenance requirements and effects on system availability.
• Maintaining site licenses and ensuring that software licensing laws are adhered to for the department/organization.
• Assisting in gathering bid prices on equipment and supplies as needed.
• Ensuring users/customers are provided professional, courteous, and timely support and service. Maintain quality service by establishing and enforcing organization standards.
• Assisting in answering client proposal questions regarding security and network.
• Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. Drive standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommend new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.
  
  

You’ll Love This Job If You Have

• Personal effectiveness/credibility.
• Excellent organizational, planning and research skills.
• A high level of communication proficiency – verbal and written with appropriate use of grammar.
• Information gathering and analytical skills
• The ability to collaborate and are strategically-oriented.
• Sound judgment and decision-making ability.
• Attention to detail and accuracy.
• Skills to comfortably deal with highly complex situations.
• Strong conflict management skills.
• Experience working with vendor relations and negotiations.
• Technical management and understanding.
• Customer-focus and are service-oriented.
• Problem analysis and problem solving skills
• Change management and coaching skills, and are highly adaptive.
• Group presentation skills.
• Flexibility with the ability to deal with highly complex situations.
  
  

This Opportunity Might Be For You If You Have

• A bachelor’s degree in Computer Science, Management Information Systems, or a related field (preferred).
• A minimum of 5 years of experience in related field with at least 2 years in a leadership capacity as direct supervisor with hands-on participation or in a project management role.
• Advanced knowledge of technology infrastructure and cloud-based systems and processes; strong knowledge of current applicants/trends and demonstrated proficiency of all Microsoft Office applications.
• Knowledge of Microsoft Azure.
• Advanced knowledge of all aspects of system development/implementation life cycle.
• Well-developed team skills, unquestioned integrity, and the experience, confidence and presence to effectively handle high stress/time critical situations.
• The ability to make decisions and judgments while analyzing, evaluating and problem solving technical matters.
• Proven ability and success as a team leader: driving a culture of high performance and accountability, supervising teams in which there is an atmosphere of trust and respect, where improvement and innovation are encouraged.
• The ability to successfully manage projects with strict deadlines, organize work effectively across team members, reprioritize as new demands arise, and maintain strict confidentiality.
• The ability to gather and analyze statistical data, generate reports, and to plan, coordinate and administer complex technology systems and processes.
• Operational knowledge and experience with PCI compliance, VOIP phone systems, RDS and VMWare preferred.
• Experience in vendor relations and negotiations.
• The ability to work flexible hours within and outside of scheduled shift (weekdays, 7 am – 5:30 pm CST); must be able to respond during non-working hours to support critical business needs.
• The ability to communicate with confidence and create a credible impression to clients.
• Solid oral and written communication skills, including the ability to write proposals and reports, and to effectively present technical material and concepts to both lay and technical audiences.
• Effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly.
• The ability to develop strong trusting relationships in order to gain support and achieve results.
• Self-motivation; demonstrated initiative with a strong commitment to personal goals, objectives and work ethic.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.

While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus.

The incumbent may occasionally be required to lift up to 50 pounds

Work Environment

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.

For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.

If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers.

Work hard, play hard and travel often with the Fox World Travel Team today!

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.

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The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.