What are the responsibilities and job description for the Service Program Manager position at Foxconn Corporation?
Job Description:
This position is responsible for coordinating and monitoring product service readiness requirement and performance to fulfill product after-sales service demand.
Duties and Responsibilities:
- Coordinate with clients and counterpart to come out service proposal and fulfill NPI service readiness demand timely
- work with Asia team to provide service quotation for review and negotiation with clients
- Ensure that all projects are delivered on-time, within scope and within budget
- Manage the relationship with clients and in charge of after-sales service-related review meeting. And monitoring the clients’ response, report and escalate to management as needed
- Develop new service business and come out global service process for potential client.
Required Knowledge, Skills, and Abilities:
- Excellent organizational, analytical, problem solving, and prioritization skills
- Proven ability to function independently and multi-task
- Excellent communication (written and verbal) skills
- Proficiency with Microsoft Office applications required, Microsoft Project and Enterprise Resource Planning (ERP) experience preferred
- Must have ability to remain flexible in a dynamic work environment
Education and Experience:
- Bachelor’s degree in Engineering, Science, or Business required.
- 2 years program management, engineering, or supply chain experience in a manufacturing environment required, electronics manufacturing preferred; 4 years’ experience preferred.
- PMP Certification is a plus.
Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.
Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
