What are the responsibilities and job description for the IT Help Desk Technician 1st-3rd shift position at Foxconn Industrial Internet?
FII USA, Inc., a Foxconn Technology Group Company, is seeking an IT Help Desk Technician to research & answer other Fii Departments Technical questions. Once a part of the team, you will be responsible for a wide variety of tasks within the DEPT in a [office/production] environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.
The IT Help Desk Technician will Identify, resolve or escalate software & hardware issues to proper Team(s)
Job Responsibilities:
Qualifications:
About FII USA, Inc., a Foxconn Technology Group Company:
FII USA, Inc, a Foxconn Technology Group Company, is a global leader in smart manufacturing and industrial internet services. With a strong presence in the digital economy, we offer a comprehensive range of solutions in cloud computing, industrial internet, smart home, 5G, and network communication equipment. Fueled by continuous innovation and a commitment to sustainable development, we have become a key player in the electronic manufacturing service industry and sit at the forefront of driving advanced industry development.
FII USA, Inc is an Equal Opportunity employer. All qualified applicants will receive consideration for employment, without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
The IT Help Desk Technician will Identify, resolve or escalate software & hardware issues to proper Team(s)
Job Responsibilities:
- Resolve End Users Issue & request
- Install & configure Fii approved Software
- Identify, resolve or escalate software & hardware issues to proper Team(s)
- Image & Deploy Laptops & Desktops for Office and Production use
- Instruct New Hires how to back up their Data to OneDrive
- Instruct New Hires how to contact Help Desk with issues & requests
- Manage & support MDM systems
- Work in Active Directory to Create & Manage user login accounts
- Maintain Team Inventory, Software & Hardware Databases
- Create & modify SOPs, and other Documentation (application forms etc)
- Update Software library
- Support & Maintain Conference room Conferencing equipment
- Research & answer other Fii Departments Technical questions
- Perform Inventories & Audits
- Maintain MES accounts and access
- Provide Support to Corp. Events
- Act as go between for third party-Partner accounts
- Help Maintain Printers by changing Tonners & Ink, Call in for repair
- Perform other duties as assigned.
Qualifications:
- Microsoft Office (including Outlook, Word, Excel, Powerpoint)
- Basic computer skills
- High School Diploma/General Education Degree or equivalent
- 2-year Technical School/Associate’s Degree
- 1 year experience in related field
- Lifting/Carrying: ☐ Up to 25lbs ☐ 25-50lbs ☐ Over 50lbs
- Pushing/Pulling: ☐ Up to 25lbs ☐ 25-50lbs ☐ Over 50lbs
- Standing: ☐ 0-4 hours ☐ 4-6 hours ☐ 8 hours
- Sitting: ☐ 0-4 hours ☐ 4-6 hours ☐ 8 hours
- Walking: ☐ 0-4 hours
- Comprehensive benefits package including medical, dental, and vision insurance coverage.
- Basic life insurance and short-term disability coverage provided by employer.
- Supplemental life insurance and long-term disability coverage options available.
- 401K with employer contribution.
- Personal, Vacation, and Holiday paid time off for all full-time employees.
- Onsite Aurora Health & Wellness Center available for all employees.
- Employees are continuously encouraged to learn and grow their careers in smart manufacturing.
About FII USA, Inc., a Foxconn Technology Group Company:
FII USA, Inc, a Foxconn Technology Group Company, is a global leader in smart manufacturing and industrial internet services. With a strong presence in the digital economy, we offer a comprehensive range of solutions in cloud computing, industrial internet, smart home, 5G, and network communication equipment. Fueled by continuous innovation and a commitment to sustainable development, we have become a key player in the electronic manufacturing service industry and sit at the forefront of driving advanced industry development.
FII USA, Inc is an Equal Opportunity employer. All qualified applicants will receive consideration for employment, without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Salary : $20 - $22
