Overview :
The organization utilizes Cornerstone , a top-tier Learning Management System (LMS), and seeks a candidate with relevant LMS experience-preferably Cornerstone, though familiarity with other LMS platforms is also valued. This mid-level position (3-5 years of experience) will serve as the first point of contact for LMS-related inquiries and issues.
The role is on-site at one of the following locations : Milwaukee, WI; or Houston, TX
This position requires a highly self-sufficient individual with strong technical skills, excellent relationship management, and a proactive approach to customer service.
Responsibilities
System Management
- Load and manage diverse training types, including :
Instructor-Led Training (In-Person and Virtual)
eLearningOn-the-Job Training (OJT)Independent LearningExternal CoursesUser Support & Customer Service
Serve as the primary point of contact (POC) for LMS-related inquiries and issues.Build and maintain positive relationships with site teams, fostering trust and effective communication.Provide user support for up to 20 sites , including small teams (e.g., 20 people), tailoring solutions to meet individual needs.Manage a help desk to resolve daily technical and operational issues efficiently.Offer multilingual support in Chinese, Spanish, and English to cater to a diverse user base.Course & Training Administration
Update and manage course completions and maintain tracking reports.Ensure daily ADP updates are processed accurately.Act as a producer for virtual training sessions, managing technical operations such as breakout rooms and ensuring smooth execution.General Support
Provide backend support to ensure user-friendly system operation.Assist with system customizations and troubleshoot reporting challenges.Deliver responsive and proactive support to sites lacking onsite resources.Key Attributes
LMS Expertise : Strong experience with LMS platforms, preferably Cornerstone.Technical Skills : Ability to manage complex systems and permissions, with proficiency in virtual and remote support.Relationship Management : Exceptional customer service and communication skills, building trust and addressing user needs professionally.Self-Sufficiency : Capable of working independently and resolving challenges with minimal guidance.Adaptability : Proven ability to thrive in a lean team environment, balancing multiple tasks such as system management, user support, and training operations.This role offers the opportunity to combine technical expertise with relationship-building skills, playing a key role in ensuring smooth LMS operations and excellent user support across multiple locations.
