Client Services Software Support Engineer

• Uses all available tools to resolve system issues.
• Determine Escalation point and provide error logs, screenshots and information as needed.
• Maintain Workstation and laptop inventory and related software inventory.
• Perform routine maintenance on workstations, laptops, printers, monitors, scanners, etc.
• Perform preventative maintenance on Zebra label printers.
• Maintain timeclock hardware.
• Image new systems and keep all systems up-to-date.
• Work with SSE team on both UAT and production deployments.
• Work with INSE on network patching, and network cabinet maintenance.
• Manage ticketing system to make sure all requests are processed in a timely manner.
• Prepare equipment for Recycling, and remove from inventory.
• Maintain documentation of procedures, for various software and hardware.
• Work with SSE to develop and provide up-to-date training documents.
• Provide Daily support to users for production issues, hardware and software issues, and provide path towards resolution.
• Uses all available tools to resolve system issues.
• Determine Escalation point and provide error logs, screenshots and information as needed.
• Maintain Workstation and laptop inventory and related software inventory.
• Perform routine maintenance on workstations, laptops, printers, monitors, scanners, etc.
• Perform preventative maintenance on Zebra label printers.
• Maintain timeclock hardware.
• Image new systems and keep all systems up-to-date.
• Work with SSE team on both UAT and production deployments.
• Work with INSE on network patching, and network cabinet maintenance.
• Manage ticketing system to make sure all requests are processed in a timely manner.
• Prepare equipment for Recycling, and remove from inventory.
• Maintain documentation of procedures, for various software and hardware.
• Work with SSE to develop and provide up-to-date training documents.
• Provide Daily support to users for production issues, hardware and software issues, and provide path towards resolution.

Education and Experience:

• High School Diploma
• 2 years of experience in desktop support role.
• Experience in manufacturing/warehouse environment preferred.

Job Knowledge, Skills and Abilities:

• Strong knowledge of Windows operating system and Microsoft Office products
• Troubleshooting and performing triage on a wide variety of issues.
• Cursory knowledge of networking.
• Strong ability to communicate effectively with people having various technical skill levels.
• Able to manage working multiple unrelated tasks simultaneously.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Training Requirements:

Understanding Production areas and Operations.

Understanding of our various developed software.

Physical Requirements:

This position may require sitting for long periods.

This position may require standing for extended periods of time.

Required to lift un-assisted up to 50 lbs.

This position may require using ladders.

Personal Protective Equipment:

This position requires no Personal Protective Equipment.

Work Environment:

Warehouse environment.

Occasional exposure to shop elements including noise, dust, fumes, odors, and a range of ambient temperatures.

Will be required to perform other duties as requested, directed or assigned.