What are the responsibilities and job description for the Surveillance Investigator position at Foxwoods Resort Casino?
Under the supervision of the Asst. Dir. Of Surveillance, the incumbent conducts internal and external investigations, completes related reports as assigned, maintains records and files, maintains integrity and chain of evidence for video/digital recordings. High school diploma or general education degree (GED) required; a minimum of three (3) year's casino surveillance experience required. Knowledge of Tribal State compact regulations, casino internal controls. Knowledge and experience in all casino gaming including, but not limited to, table games, slots, sportsbook, bingo, keno, and all other offered games of chance, casino count rooms, cages and slot booths, casino audit trails, and non-gaming regulations and requirements. Proficiency with Microsoft Office Software, specifically in Word and Excel applications in a network windows environment. Skill in interviewing, researching records, analysis, and preparing written reports is required. Required to work all shifts as needed, with the primary shift being assigned by the Asst. Dir. Surveillance. Must achieve Surveillance Department certification as a card counter during the first six months of employment. Strong interpersonal skills. Ability to interpret data and formulate conclusions. Ability to communicate with tact and diplomacy and handle confidential and sensitive matters is essential. The ability to build rapport and a friendly cooperativeness amongst internal and external contacts is of upmost importance in order to enhance the efficiency, effectiveness, and quality of investigative work being performed. State Gaming License and Surveillance Officer training certificate required.
