What are the responsibilities and job description for the Desktop Support - Tucson, AZ position at Foxys Computing Services?
Summary
We are looking for an IT Desktop Support Technician, to join our team. The ideal candidate will be responsible for troubleshooting technical issues, maintaining IT systems, and providing end-user support.
This role requires strong problem-solving skills, technical expertise, and the ability to communicate effectively with users.
Essential duties for the position include, but are not limited to:
- Build rapport with users and understand their technical needs.
- Utilize diagnostic tools to identify hardware and software issues.
- Resolve connectivity problems, system crashes, and application errors.
- Perform software installations, updates, and security patches.
- Manage software licensing and compliance.
- Perform file backups and data recovery when needed.
- Ensure optimal workstation performance by maintaining and upgrading hardware.
- Monitor system performance and address potential issues proactively.
- Maintain accurate IT support records for compliance and efficiency.
- Promote best practices for cybersecurity and data protection.
- Participate in hardware installations and system migrations.
- Collaborate with other IT teams to implement new technologies.
Skills and Qualifications
- Experience with ticketing systems (ServiceNow).
- Proficiency in Active Directory management.
- Familiarity with Microsoft Configuration Manager (SCCM).
- Strong understanding of Windows 10 and 11 environments.
- Strong problem-solving and customer service skills.
- Expertise in Microsoft Office Suite, TCP/IP, and VPN.
- Ability to stay updated with the latest technology trends and advancements.
Job Type: Contract
Pay: Up to $4,200.00 per month
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Associate (Preferred)
Experience:
- IT support: 2 years (Required)
Location:
- Tucson, AZ (Required)
Work Location: On the road
Salary : $4,200
