What are the responsibilities and job description for the Desktop Technician - Greensboro, NC position at Foxys Computing Services?
Essential duties for the position include, but are not limited to the following:
- Provide onsite support to Authorized Users with operational and technical support and meet specified SLAs;
- Resolve incidents and problems associated with EUC equipment;
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future;
- Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments;
- Provide repair and maintenance for mobile devices;
- Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals);
- Provide software break/fix services and replacement of non-warranty assets for end users;
- Provide network printers and scanner network connectivity, including providing network support for device configuration, IP addressing, and direct TCP/IP output;
- Provide warranty and break/fix support for networked printers and scanners;
- Configure and support end users on mobile computing platforms;
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, wireless networking, etc;
- Create, change, and remove printer configurations and queues based on requests and in accordance with SLAs;
- Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies;
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel;
- Utilize problem management databases and systems to track and report on customer calls and requests;
- Communicate technical information to technical and non-technical teams and customers;
- Deskside support services as required.
Job Type: Contract
Pay: From $4,600.00 per month
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Computer Support: 4 years (Preferred)
Location:
- Greensboro, NC 27406 (Required)
Work Location: In person
Salary : $4,600
