What are the responsibilities and job description for the Customer Support and Operations Manager position at Foyer?
About Foyer :
At Foyer, were revolutionizing the home-buying experience for first-time buyers. We combine technology, expert guidance, and top-tier customer support to make the process seamless and stress-free. As we continue to grow, were looking for a Sales and Operations Manager to play a key role in ensuring our customers receive the best service while driving operational efficiency and growth.
This role is perfect for someone who thrives in a customer-facing environment, loves problem-solving , and enjoys building relationships . If you have experience in real estate or hold a real estate license, thats a big plus!
Key Responsibilities :
Customer Support & Operations :
The the go-to resource for customers, providing expert guidance and resolving inquiries.
Optimize and refine customer support processes to improve efficiency.
Oversee the customer closing process, ensuring contracts and documentation are in place.
Review and enhance fraud prevention measures to protect both customers and the company.
Partner Relationship Management :
Build and nurture strong relationships with lenders, real estate agents, and other key partners.
Track and analyze partner performance to optimize collaborations.
Represent Foyer in partner meetings, discussing updates and strategic opportunities.
Sales :
Engage with potential customers to understand their needs and offer tailored solutions.
Build relationships with high-value customers to deepen engagement and drive retention.
Act as a trusted home-buying advisor, helping customers navigate their journey.
Qualifications :
3 years of experience in sales, operations, or customer-facing roles.
Strong organizational and problem-solving skills with the ability to manage multiple priorities.
Excellent communication and interpersonal skills.
Experience in real estate or holding a real estate license is a significant advantage.
Proficiency with tools like Excel and basic familiarity with data handling
A proactive mindset with the ability to identify and implement process improvements.
Location Preference :
This role is based in New York City (NYC), but remote candidates with relevant experience are welcome to apply.
Why Join Foyer?
Make a real impactshape processes, build relationships, and help customers achieve homeownership.
Collaborate with a dynamic team that values innovation and customer success.
Competitive salary and benefits to support your growth and well-being.
Opportunities for professional development and career growth.
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