Resident Services Coordinator (REF7944B)

Company Description

Multifamily Property Management

Job Description

Under the supervision of the Community Director or Regional Portfolio Manager, the Resident Services Coordinator is responsible for oversight of the day-to-day operations of the resident services program(s) at designated properties within the assigned Portfolio. Duties include, but are not limited to, training and communication with Community Directors in relation to programs, providing strategy for and evaluating the resident programs. Create and oversee resident programs, to comprise elderly, multi-family and youth oriented. It’s the objective of the RSC to strive to assist residents in living autonomously and to prosper beyond their current status, by providing quality services.

• Property Name: Bella Vista At Hilltop
• 3400 Richmond Pkwy, Richmond, CA 94806, USA
• Full-Time
• Unit Count: 1008
• Driver's License Required

Pay: $17 - $18 / Hour

DUTIES AND RESPONSIBILITIES

1. Relate, interact and build positive relationships with community organizations to ensure access to maximum resources available.
2. Have a warm, outgoing and dynamic personality. Exude a positive outlook and demonstrate a creative and entrepreneurial spirit, focusing on promoting interaction between residents and the community to enrich their lives.
3. Able to develop and conduct training as needed, working with external and internal partners to design, implement and track resident services.
4. Able to act as an advocate for the residents, staff and team members.
5. Able to identify the continuum of services needed by residents. Develop linkages with local and citywide service providers to coordinate, pool and to tap into resources already established within the community.
6. Foster collaboration and partnering with local community-based organizations.
7. Able to work well independently.
8. Inspire commitment, loyalty, hard work and dedication from staff. Provide motivation and focus on performance, including defining desired outcomes. Recognize and reward hard work, good efforts and achievement.
9. Provide clear, honest feedback with diplomacy, tact and empathy. Subscribe to a strong sense of integrity in all business dealings.
10. Coordinate and collaborate with Activity Directors, Portfolio Managers, and Site Staff on planned programs and activities.
11. Regular monitoring and evaluation of existing programs with community members and staff to ensure that all programs are appropriate with the mission of the organization and meeting the needs of the community.
12. Target programs related to nutrition, health, recreation and socio-economic needs.
13. Collaborate with Management Team to design, implement and conduct social service programs.
14. Conduct periodic re-assessments of the service plan with Community Directors, Portfolio Managers, Director and/or residents.
15. Oversee resident groups; provide staff support to the Resident Council, if applicable.
16. Pilot creative programs and edit monthly curriculum for student- residents, if applicable.
17. Manage and maintain administrative reports, forms and documentation as necessary.
18. Collaborate with Portfolio Managers to respond to regulatory agreements and “end-use” space planning.
19. Collaborate with local businesses and organizations to secure funding and donations.
20. Work with resident councils and other resident groups to support the resident programs, where applicable.
21. Analyze and identify the service needs of the residents at each community in the assigned portfolio.
22. Advice, coordinate and attend resident functions.
23. Meet on a bi-weekly basis with Activity Director and Community Director at each community (with a program in place) to strategize program objectives and next steps.
24. Review and analyze various reports from Activity Director to determine the success and/or needed improvement of the programs.
25. Work in cooperation with the Community Director and Portfolio Manager on hiring and managing Activity Director(s).
26. Advise, train, and monitor Activity Directors in the handling of confidential resident information and provide referral sources for the residents.
27. Other
    1. Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
    2. Comply with all Fair Housing Laws and FPI policies and procedures.
    3. Promote a professional image by adhering to FPI Management's Dress Code Policy.
    4. Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
    5. Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
    6. Perform any and all functions as directed by the supervisor, including special project assistance.

Qualifications

Minimum Requirements:

• Minimum 3 years’ experience in a social service role, working with a variety of people (including youth, seniors, tenant council member, etc.).
• High School diploma or equivalency certificate required. Bachelor’s degree or higher in social work, counseling, psychology or related field of study, strongly preferred.
• Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI’s Driving Standards and Personal Vehicle Use policy.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

• Customer Service
• Basic Computer Skills
• Internet Use
• G-Suite (Google)

Additional Information

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.