Will Call/ Shipping Lead

Overview:

FPM Heat Treating is seeking a detail-oriented and organized individual for our Will Call/ Shipping dept . The ideal candidate will have experience working with Will Call and Shipping; assisting FPM customers to receive/release all incoming and outgoing customer products. This position must accurately process paperwork, support FPM's Truck Drivers with proper paperwork for their daily shipments, and be extremely Customer Service Friendly. The candiate will have attention to detail and ability to work efficiently to help ensure that our Will Call/ Shipping operations run smoothly. This is a full time position with hours of 5am-1pm

Job Responsabilites:

• Prepares shipping documents and assists FPM drivers with organizing the daily deliveries.

· Receives, releases, and records customer orders through will-call area. Fork truck is required.

· Answers and routes customer phone calls, inquiries and concerns. Promptly contacts proper FPM personnel with customer product concerns and questions. This position is the intermediate between customers, management, and shop.

· Expedites delivery requests within established time constraints.

· Responsible for some order processing, data entry, filing, faxing, copying, and other clerical duties.

· Tracks and charts response time required to commit to the customer and tracks all workflow to establish delivery standards and charts.

· Receives and Expedites Fed-ex and UPS deliveries.

· Maintains a pleasant and positive disposition with all customers and visitors.

· Must be dependable and have the flexibility to work overtime or fill in on other shifts as may be needed.

· Provides back-up to other positions within the Customer Service Department.

· Schedules and supervises the shipping, packaging associates as well as the cleaning dept.

· Performs other duties as may be assigned.

Job Requirements/ Skills/ Experience:

• High School Diploma or equivalent.
• Prior Customer Service or General Office experience.
• Working knowledge of a computer, proficient in word, outlook, and Visual Shop or other company tracking software programs.
• Have a pleasant disposition with positive attitude, great communication skills, and be able to communicate with customers and members of management, well organized, and comfortable working in a fast paced environment.
• Must be able to understand and follow oral and written instructions in English.
• General math skills required to perform various calculations that will be necessary.
• Supervisory experience with leading teams, delegating tasks, monitoring employee performance, strong conflict resolution and problem-solving skills.
• Previous experience in a Will Call/ Shipping role.
• Experience with equipment operation (e.g., forklift, pallet jack, reach truck,
• Excellent attention to detail.

Reasoning Ability:

· Must use good common sense and be capable of making informed decisions.

· Have the ability to handle multiple tasks simultaneously.

We are an equal opportuntiy employer.

Qualifications

• Shipping & receiving
• Distribution center
• Forklift Certification

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Overtime

Language:

• English (Required)

Ability to Commute:

• Elk Grove Village, IL 60007 (Required)

Work Location: In person

Salary : $22 - $24