What are the responsibilities and job description for the Sales Ambassador position at FR Pure Barre?
COMPANY OVERVIEW
Pure Barre is a leading boutique fitness business and is the #1 barre concept in North America. With 17 Pure Barre locations and 5 CycleBar locations in the New York City metro area, Fraser Road Acquisitions is one of the largest fitness organizations in an ultra urban market.
KEY RESPONSIBILITIES
Reporting directly to the General Manager, the Sales Ambassador is the face of the studio, responsible for all in-studio sales and operations during scheduled shifts. This individual is fully immersed and educated in Pure Barre’s culture, services, and pricing and is passionate about connecting with clients, educating clients on all that Pure Barre has to offer, and increasing memberships and sales. This position represents the Pure Barre brand at all times and offers exceptional customer service.
Qualifications
- Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
- Superior verbal, written, organizational, and interpersonal skills are necessary
- Outstanding interpersonal skills - Relates well to people, inspires trust, and builds credibility and strong relationships quickly
- Goal-oriented with an ability to achieve sales
- Resourceful; able to solve problems and move forward without having all of the answers
- Outstanding interpersonal and communication skills
- Excellent customer service skills
- Must be able to initiate tasks and perform duties without direction
- Ability to stand for long durations of time
- Passionate about people, fitness, and the Pure Barre brand
Responsibilities
- This role is part time, with hours that vary based on studio schedule and needs
- Sales Ambassadors contribute to Pure Barre’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience
- Following up with prospects to meet personal client outreach goals and sales goals
- Maintaining knowledge of all available packages and membership including perks and benefits, pricing, and current promotions
- Interacting with clients and leading with hospitality to obtain and assess information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
- Performing routine client-facing tasks, including new account set-up, scheduling, canceling and rebooking classes, package purchases, and other general account needs as requested
- Assisting the General Manager and teachers in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
- Responding to client communications - emails, phone messages and texts
- Alerting the team about client milestones and setting milestone prizes and acknowledgments
- Quickly addressing any maintenance or equipment issues that are visible to clients
- Perform daily facility tasks including Regular cleaning and disinfecting of the retail area, studio and restrooms
- Attend and complete all relative training programs
Benefits
- Free drop in classes at Pure Barre and CycleBar
- Free guest passes and friends and family discounts
FRA, LLC is an equal employment opportunity employer and will consider all candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis.
Salary : $17