Ocean Manager

Leads and manages all aspects of branch Ocean freight operations including staff management. Responsible for operational efficiency, service quality, customer satisfaction, new business implementation, file level profitability and operational excellence of the Ocean team. Works to achieve both individual and company goals and objectives. Supports team members through development and performance management. Ensuring that expectations are clear and that team members are held accountable. Works with Branch Manager on overall improvements for the department/branch/team.

Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.

Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.

Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.

Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

• Supervisory management responsibilities for ocean employees and their daily work and work schedules.
• Responsible for operational decisions on shipments/transactions
• Manages, updates and communicates new initiatives/requirements with Ocean team
• Conduct quarterly One to One’s for all staff within the department and work with Branch manager or others to ensure that concerns raised by the team are addressed appropriately.
• Identify and coordinate training needs of the team
• Manage high volume accounts as tasked.
• Implement and manage procedures for KPI management using the available tools and reports
• Responsible for interviewing new hires, implements disciplinary measure as needed, informs Human Resources (HR) of any escalating incidents.
• Ensuring that policies and procedures set forth by the company are followed.
• Responsible to support the development and engagement of all staff.

• Successful completion of high school, or equivalent, plus additional job-related coursework or specialized training.
• 8 years industry experience, specific to Ocean Export/Import shipment
• 5 Years staff management
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

• Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.
• Must be able to sit for prolonged period of time in office environment, desk setting
• Must be able to talk, listen and speak clearly on telephone.