What are the responsibilities and job description for the Operational Key Account Manager - Projects position at Fracht USA?
POSITION OVERVIEW
As an Operational Key Account Manager, you will play a critical role in ensuring smooth operational execution and delivery of products or services to key accounts in the Trucking division. You will be instrumental in managing and developing the key account, ensuring customer satisfaction, and driving business growth. This will require a deep understanding of the logistics and freight forwarding industry, along with a combination of strategic thinking and operational expertise to maintain high levels of client satisfaction and operational efficiency.
KNOWLEDGE SKILLS REQURED
Integrity
Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
Flexibility
Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
Communication
Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
Accountability
Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.
DUTIES AND RESPONSIBILITIES
- Manage day-to-day operations related to key accounts, building strong relationships with clients and understanding their specific requirements.
- Act as the primary point of contact for key accounts, addressing their inquiries, and concerns, and providing timely solutions.
- Develop and implement strategic account plans to maximize revenue and profitability, while ensuring customer satisfaction and retention.
- Proactively identify potential issues or challenges in service and develop strategies to mitigate risks.
- Collaborate with internal teams, including operations, sales, and procurement, to ensure seamless execution of projects and meet customer expectations.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
- Implement best practices and recommend proves improvements to enhance service and client satisfaction.
- Track and monitor key operational metrics to ensure quality of service.
- Stay updated with industry trends, market conditions, and competitors' activities to identify potential risks and opportunities.
- Prepare and present regular reports on key account performance, revenue forecasts, and market analysis to the management team.
- Negotiate contracts, pricing, and terms with clients, ensuring profitability and compliance with company policies.
- Drive account growth by proactively identifying and upselling and cross-selling opportunities.
- Other duties as assigned.
EDUCATION AND/OR WORK EXPERIENCE REQUIRED
- Bachelor's degree in Business Administration, Logistics, or a related field a plus.
- Proven experience in operations in the freight forwarding industry.
- In-depth knowledge of freight-forwarding, logistics and multimodal transportation.
- Strong understanding of freight forwarding processes, regulations, and documentation requirements.
- Excellent communication and negotiation skills, with the ability to build and maintain long-term relationships with clients and effectively interact with internal teams.
- Demonstrated ability to identify and capitalize on business opportunities, driving revenue growth.
- Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
- Willingness to travel as required to meet with clients and attend industry events.
- CargoWise preferred.
PHYSICAL REQUIREMENTS
- Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Must be able to lift and carry up to 20 lbs.
- Must be able to sit for prolonged period of time in office environment, desk setting
- Must be able to talk, listen and speak clearly on telephone.
