What are the responsibilities and job description for the Infrastructure and Operations Associate Director position at Fractyl Health, Inc?
Reports to : Vice President, IT
Position Summary
As the Associate Director of Infrastructure and Operations, you will play a pivotal role in ensuring that our company's technological infrastructure and operations support our mission to provide solutions that aim to eradicate obesity and type 2 diabetes, for good. In this high-impact position, you will be responsible for managing a 24x7 Service Desk team, overseeing infrastructure, desktop support, and the digital experience, and efficiently handle change control processes. This role requires a strong leader who can help scale our operations to meet the demands of a high-growth business.
Primary Responsibilities
- Lead the day-to-day operations of Fractyl Health's network, storage, security, and cloud infrastructure.
- Manage and mature the existing external IT service desk, ensuring mutually defined SLAs are achieved.
- Collaborate with existing IT service desk to support organization on-site and remain available to be on-site 4-5 days, as needed.
- Ensure harmonized, consistent IT Operations and reliable end-user support experiences for HQ and remote users.
- Oversee the deployment, monitoring, maintenance, development, upgrade, and support of security systems, servers, desktop devices, IT operations applications, networks, and the service desk.
- Implement best practices for MS-based cloud architecture, including security, compliance, high availability, and disaster recovery.
- Manage external service provider(s) to ensure all system configurations, software installations, updates, and upgrades to Windows servers, MS services, applications, and other infrastructure systems occur.
- Monitor system performance and availability, proactively taking steps to maximize uptime and performance across both cloud and on-premises environments.
- Develop capacity plans and budgets that meet the growth, scalability, and changing needs of the business, optimizing costs across cloud and on-premises infrastructure.
- Develop and test comprehensive disaster recovery and business continuity plans, particularly in cloud environments.
- Partner with IT leadership to develop, implement, and maintain IT policies, procedures, and associated plans for security, data center, desktops, and infrastructure based on industry-standard best practices, SOX, FDA, and GxP requirements.
- Collaborate with cross-functional teams to understand and meet their IT infrastructure needs, particularly in support of medical device research and development activities.
- Perform all activities in compliance with applicable regulations, Fractyl's policies and guidelines, including, but not limited to, timely documentation of activities and maintaining all required applicable training.
- Bring a "can do" spirit to work and deliver on other responsibilities as assigned.
Education or Certification Requirements
Professional Work Experience
Other Essentials and Key Success Factors
Additional Position Requirements
Travel
This position may require travel, as needed.
The description and requirements outlined above are general; additional requirements may apply.