What are the responsibilities and job description for the Document Services Analyst (Temporary) position at Fragomen?
Job Description
Our Global Consular & Document Services team is seeking a Document Services Analyst to work with the firm's clients and Fragomen colleagues to ensure that document procurement and authentication matters are processed in the most efficient manner. The Document Services Analyst is frequently in contact with embassies, consulates, and other government representatives, to obtain up to date and accurate legal information and status information on applications, thus ensuring the client's needs are being met. The Document Services Analyst must demonstrate initiative, resourcefulness, and excellent client service skills. This individual must work closely with the firm’s clients to ensure that business visa applications are processed in the most efficient manner possible. This is a temporary position with the potential to turn into a permanent role pending individual performance and team needs.
How will you make a difference as a Document Services Analyst at Fragomen?
- Serve as initial point of contact and caseworker for clients in gathering and preparing critical support documentation associated with requests originating in the US for document procurement and authentication support.
- Respond to document procurement and authentication requests (email/telephone).
- Serve as point of contact for clients, local advisors, and colleagues in relation to document procurement and/or authentication of documentation.
- Provide clients with clear, concise instructions and list of required documentation to procure, verify, legalize and/or apostille various types of record.
- Follow-up with client/client employees regarding pending or outstanding documentation.
- Draft and edit authorization letters, application forms, and cover letters.
- Research, gather, prepare, authenticate, legalize and/or apostille supporting documentation associated with immigration proceedings by communicating with federal, state, and local government agencies.
- Monitor case progress, identify potential issues/problems, and provide potential solutions, as necessary and appropriate.
- Coordinate delivery and pick-up of document procurement and authentication matters by outside messenger service.
- Coordinate translation services, where necessary.
- Maintain a professional relationship with embassies, consulates, agencies, organizations, and government authorities.
- Collaborate with local advisors and/or vendors regarding document processing, guidelines, timeframes, and invoices.
- Conduct and/or participate in meetings/conference calls regarding potential, past or current issues and/or status updates and timing estimates regarding document procurement matters.
- Maintain client contact information, update case management system, and provide status updates.
- Create invoices for billable work, format content and review for accuracy.
- Manage petty cash and monitor box, as necessary. Distribute and calculate monies, organize procurement of money orders, compile receipts and replenish, as necessary.
- Generate reports and record all money orders for Finance Department, as necessary.
- Other duties as assigned
Leverage your valuable skills and experience to make an impact at Fragomen:
- BS or BA degree required
- Ability to demonstrate analytical and problem-solving skills within a fast-paced environment
- Ability to demonstrate attention to detail.
- Excellent written and verbal communication skills.
- Ability to quickly learn procedural and processing requirements for various types of document procurement services and build knowledge of Firm and client processes.
- Achieve high level of productivity with accuracy.
- Ability to multitask in a fast-paced environment with competing demands.
- Meets assigned deadlines and communicates case progress/status/issues to supervisor.
- Demonstrate flexibility and initiative regarding assignments for self and team.
- Multitask in a fast-paced environment with competing demands.
- Conduct casework in accordance with established SLAs and protocols.
Location: 90 Matawan Rd, Matawan, NJ. The Document Services Analyst role requires working on-site at Fragomen's Matawan office five days a week.
Compensation:
The hourly rate range for this role takes into account many factors that are considered in making compensation decisions including but not limited to the individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. It is not typical for an individual to be hired at the top end of the range for their role and compensation decisions are dependent on the factors noted.
A reasonable and good-faith estimate of the current hourly rate range for individuals able to work 5 days per week in the office locally is: $20 - $24 / hr.
Salary : $20 - $24
