What are the responsibilities and job description for the Salesforce CRM Development Manager position at Fragomen?
Job Description
The CRM Development Manager will be responsible for overseeing the implementation, maintenance, and optimization of the Salesforce platform. This role requires a blend of technical expertise, project management skills, and strategic vision to enhance our CRM capabilities. The ideal candidate will have a strong background in Salesforce development, as well as experience in managing a team of developers and administrators.
This position can be based remotely in the US or Costa Rica. Applicants must be eligible to work in the U.S. or Costa Rica without company sponsorship, now or in the future, for employment-based work authorization.
US F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, or current H-1B visa holders will not be considered. H1-B and green card sponsorship are not available for this position.
Key Responsibilities:
- Salesforce Platform Management:
- Oversee the administration, configuration, and support of the Salesforce platform.
- Ensure the platform meets the needs of the business, providing a scalable solution for future growth.
- Development and Customization:
- Lead the design and development of custom solutions using Lightning components, and other Salesforce technologies.
- Develop and maintain integrations between Salesforce and other business systems (e.g., corporate website, Marketo, Loopio, and others).
- Partner with global teams to support the roll-out of global projects in all regions
- Project Management:
- Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
- Plan, execute, and oversee Salesforce projects, ensuring alignment with business objectives.
- Process Optimization:
- Identify opportunities for process improvements and implement best practices within the Salesforce ecosystem.
- Conduct regular system audits and prepare for Salesforce upgrades.
- Training and Support:
- Provide training and support to end-users, ensuring they are proficient in using Salesforce tools and features.
- Develop FAQs, Playbooks, and user guides on basic knowledge and best practices for CRM.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 5 years of experience in Salesforce development (required).
- Strong knowledge of Salesforce Lightning, Apex, Visualforce, and SOQL are highly preferred.
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Developer) are highly preferred.
- Proven experience in managing Salesforce projects and leading technical projects.
- Proficiency in Lightning components and Salesforce integration tools.
- Ability to analyze customer data to identify patterns and provide recommendations
- Strong understanding of CRM principles and best practices.
- Excellent problem-solving skills and attention to detail.
- Effective communication and interpersonal skills.
- Ability to work independently and manage multiple tasks simultaneously.
