What are the responsibilities and job description for the Temporary (February-July ) Customer Service Operator position at Frain Industries Inc.?
About Frain:
Frain has grown into the world’s largest supplier of plug and play packaging equipment in the world. A lot more goes into a manufacturing line than just machines. Frain fills that gap by providing everything you need, from industry experts who are there to work their magic, to the machines, line coordination, integration, and setup. We even provide service after the sale. But we are also known for our financing options, which make the whole thing affordable for the CPG, food, health & beauty, manufacturing, and contract packaging industries. We are a 40 year old company with over 95 employees and growing! We are excited to have you join our team.
Summary:
Under the supervision of the HR/Office Coordinator, Customer Service Operator functions as a link between the company and customers to ensure all their needs are being met and that they are satisfied with the work provided by Frain Industries.
Key Duties and Responsibilities:
- Greet people entering in and out of the building, answering any visitor questions, providing directions, and alerting staff when someone is here to meet or visit them.
- Answer multiple phone lines using phone system, managing calls by routing them to the proper extensions or taking messages.
- Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup.
- Maintain the reception area, keeping it clean and free of clutter.
- Handle filing and data entry as requested.
- Processing daily customer samples.
- Serve as the face of the company, offering friendly service to those entering the building or making calls.
- Serve as backup when HR/Office coordinator is out of office.
- Assist in company meetings when needed.
- Inputting shop hours into a database.
Qualification.
- Knowledge of MS office
- Organizational and multi-taking abilities.
- Communication and people skills
- Written and verbal skills
- Strong phone skills.
Physical Requirements
· Ability to stand, walk, and work with hands for extended periods of time.
· Capability to lift and move up to 50 pounds
Job Types: Full-time, Temporary
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $23
